Selligent Experience Cloud
Selligent enables businesses to deliver ultra-personalized and highly relevant customer experiences that speed time to value swiftly and at scale.
Together, with decades of cloud expertise, Five9 and Selligent enable businesses to improve customer experiences, provide better service, improve agent productivity, and reduce overhead on contact center operations – all to help drive transformation that increases revenue.
Gain an end-to-end view of the customer journey
Leverage historical customer data from various sources to improve every customer experience
Provide insights to improve cross-sell and up-sell opportunities
Shift from reactive to proactive support model
Proactively engage customers via outbound interactions and trigger outbound messages to customers, resulting in positive business outcomes
Engage customers on their channel of choice with a personalized post-engagement survey or offer based on positive/negative experience