SilverCloud Consumer Support | SilverCloud Employee Support
1. SilverCloud Consumer Support: Deliver the high tech, high touch digital support your customers demand.
2. SilverCloud Employee Support: Provide your employees with the information they need, instantly.
Customer Support – With SilverCloud and Five9, you can deliver the high tech, high touch support your customers demand. Allow your customers to self-serve with SilverCloud’s AI-powered chatbot knowing that live help is one click away. With SilverCloud and Five9, your customers can seamlessly connect to a live agent without ever leaving the chatbot interface and having to start all over.
Employee Support – With SilverCloud and Five9, your agents can easily find the answers to thousands of policy, procedure, technical support or product information within the Five9 interface. Empower your employees to confidently and efficiently answer thousands of questions, while improving your customer satisfaction and service levels.
SilverCloud Consumer Support:
- Empower your customers: Answer hundreds of questions instantly with via chatbot, search and contextual FAQ widgets that are not only easy to use, but drive them to the next step of the journey.
- Remove the friction: Allow your customers to quickly connect to live chat without having to leave the chatbot interface and start over. Your agent will see their search history and can provide proactive support and service.
- Deploy Quickly: Quickly deploy a full knowledge base customized to your institution across your website and mobile banking that works on day 1.
SilverCloud Employee Support:
- Empower your employees: Deliver easy to find, follow, and use answers to thousands of policies, procedures, technology and product so you can reduce handle time and improve the customer experience.
- Deliver a consistent customer experience: Ensure that every interaction with your institution is positive by ensuring that your employees are all following the same policies and procedures.
- Create a single source of truth: Remove the frustration of not knowing which version to use by creating a single source of truth that provides the knowledge management tools your team needs to ensure compliance and approvals.