We focus on enriching communication experiences, primarily across the healthcare vertical, driving customer engagement and satisfaction
Patient Access Care creates a digital front door for health systems and improves how they interact with patients utilizing an omni-channel approach. Patient Access Care provides patients with notifications for important activities such as appointments, billing and scheduling while also allowing them to access self-service capabilities that drive workflow efficiencies. Integration with Electronic Health Records (EHRs) such as Epic allow transactions to be instantaneous and provides contact center agents with a full 360° view of the patient record.
Electronic Health Record (EHR) Integration:
- Tight EHR integration allows instantaneous access to patient information driving an enhanced patient experience and lowering costs as contact center agents are provided a 360° view of the patient increasing their efficiency in handling critical functions such as scheduling, billing, etc.
- Approved and listed on the Epic App Orchard
Proactive omni-channel notifications and reminders:
- Sends omni-channel notifications triggered by real-time events in the Electronic Health Record (EHR) for appointment, prescription and bill reminders along with order/referrals
- Reduces the financial impact of appointment cancellations and no-shows which costs the US healthcare system $150B/year