SpinSci

We focus on enriching communication experiences, primarily across the healthcare vertical, driving customer engagement and satisfaction

Product Details

Patient Access Care creates a digital front door for health systems and improves how they interact with patients utilizing an omni-channel approach. Patient Access Care provides patients with notifications for important activities such as appointments, billing and scheduling while also allowing them to access self-service capabilities that drive workflow efficiencies. Integration with Electronic Health Records (EHRs) such as Epic allow transactions to be instantaneous and provides contact center agents with a full 360° view of the patient record.

Electronic Health Record (EHR) Integration:

  • Tight EHR integration allows instantaneous access to patient information driving an enhanced patient experience and lowering costs as contact center agents are provided a 360° view of the patient increasing their efficiency in handling critical functions such as scheduling, billing, etc.
  • Approved and listed on the Epic App Orchard

Proactive omni-channel notifications and reminders:

  • Sends omni-channel notifications triggered by real-time events in the Electronic Health Record (EHR) for appointment, prescription and bill reminders along with order/referrals
  • Reduces the financial impact of appointment cancellations and no-shows which costs the US healthcare system $150B/year

Languages

Support

Website

Additional Documentation

Languages

English

Support

support@spinsci.com

Website

https://spinsci.com/

Additional Documentation

Personalizing Patient Engagement - Case Study