nVX UC Adapter

TetraVX breaks the barrier between UC users and your Five9 Agents. Whether contact center agent, desk worker, or road warrior, Five9 and TetraVX provide a flexible, tailor-fit communications environment for your organization’s needs.

Product Details

Starting with the end-user first, TetraVX works with you to determine the UC solution that best fit your organization. No matter the UC platform, the deep rooted partnership between TetraVX and Five9 provides clients a complete cloud communications platform, resulting in a seamless experience for employees, agents, and customers alike. With integrations spanning the network, product, and service layers, organizations who leverage both Five9 and TetraVX solutions can benefit from:

  • Seamless collaboration between agents and knowledge workers
  • Unified directory of all employees for ease in click-to-call, regardless of their UCC application
  • Accurate information indicating user availability, regardless of device or location
  • No calling and long-distance fees between your call center and your UC users

Integrated Directory

    Connect agents and subject matter experts seamlessly by providing TetraVX organization directories directly within the Five9 address book

      Click-to-Conference

        Easily conference in TetraVX users to client calls for a higher first call resolution

          User Presence

            Enable agents with real-time TetraVX user status, showing whether they are available or offline

              Languages

              Support

              Website

              Additional Documentation

              Languages

              English

              Support

              getservice@tetravx.com

              Website

              https://www.tetravx.com

              Additional Documentation

              About TetraVX

              TetraVX Meetings

              nVX UC Adapter