ValidSoft VoiceID™ powered by Five9 VoiceStream

ValidSoft offers the world's fastest, most accurate and precise voice biometrics authentication and identification platform: ValidSoft VIP®.

Product Details

ValidSoft provides the best customer experience and is the fastest, most secure, most precise, easiest to deploy voice biometric solution. ValidSoft saves money, stops fraud and eliminates consumer frustration by providing a seamless, secure, omni-channel solution to enable fast, friction-free customer engagement.

Passive and Active Voice Biometric Modes:

Transparent and frictionless authentication of callers within 4 – 6 seconds of starting a conversation in the call centre. Fully automated self-help IVR solutions with active (Text-dependent) phrases requiring less than 2 seconds of audio.

Full Five9 Portfolio Support:

Both Five9’s Agent Desktop Plus l (ADP) and the Agent Desktop Toolkit Plus (ADT+) adapter are fully supported, ensuring deployment options are as flexible as possible.

Replay and Synthetic Voice Detection:

State-of-the-art anti spoofing capabilities to provide strong assurance of the legitimate caller’s identity.

Watchlist Processing:

Identify known fraudsters through a blacklist or the identification of premium customers for a tailored experience.

Omnichannel:

ValidSoft Voice Biometrics supports authentication across all your digital communication channels for the optimum customer experience and security.

Languages

Support

Website

Additional Documentation

Languages

English

Support

support@validsoft.com

Website

https://www.validsoft.com/

Additional Documentation

ValidSoft Product Overview