VHT’s Mindful platform utilizes talk and text through Callback, SMS messaging and seamless channel transitions to align customer and business contact preferences.
VHT invented callback technology 25 years ago and has become the industry leader for it today. Our progress now includes our SaaS platform, Mindful. Scheduling callbacks directly from the IVR or through digital assets like websites, mobile apps, or chatbots allows customers to skip the on-hold experience and brands to manage call volume and costs. Plus, our use of texting enhances our Callback through reminders and follow-up notifications. All of this is combined with our advanced service experts who are ready to collaborate with you to optimize your Mindful and FIVE9 experience.
VHT utilizes an end-to-end client engagement model based on industry best practices to ensure product adoption and shorten the time to value realization. The end result is implementation in weeks, not months.
Improve Customer Experience
Using Mindful Callback will help smooth out call volume peaks and decrease hold time, which will improve overall customer satisfaction.
Manage Call Volume Peaks
Keep call volume peaks from making staffing a struggle and customers stressed. Scheduled callbacks allow you to shift volume to times better for staffing levels. It creates more predictability for both agents and customers.
Our Mindful platform adjusts to your organization’s needs and to the other software platforms you’re already using. You can even choose “customer first” or “agent first” call engagement for a callback to fit your customer service strategies.