AmplifAI Solutions, Inc.

    AmplifAI’s Performance Acceleration Platform integrates and visualizes the performance data from all your systems and intelligently recommends personalized actions and insights to frontline employees.

    AmplifAI's Performance Acceleration Platform

      With AmplifAI’s comprehensive performance visualizations and intelligent coaching, supervisors save valuable time and develop consistent coaching practices that accelerate their team’s performance. Agents receive effective, data-driven 1:1’s and DIY micro-learnings empowering continued performance growth. Together, AmplifAI and Five9 are transforming real-time call data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.

      Features/Benefits

      Role-Based Performance Visualizations:

        All of your data flows into one consolidated view that focuses every role on the individual performance that demands attention. Individual and Team Dashboards, Leaderboards, Effectiveness Scores and Performance Notifications guide employees towards continuous improvement.

        Data-Driven Actions and Personalized Insights:

          Leaders receive prioritized daily tasks that drive personalized actions and insights across all teams and sites, eliminating countless hours of manual analysis.

          Intelligent Coaching and Quality Workflows:

            Equip supervisors, trainers and QA managers with an industry-leading framework that always saves sessions, tracks progress and most importantly, delivers consistent performance improvement.

            DIY Micro-learnings as a Service:

              Empower employees to continuously improve performance and meet their commitments! Connect your existing learning content, leverage the AmplifAI Micro-Learning Library or create custom content to align individuals with their performance goals.

                Manager Screenshot: Supervisors can focus on the performance that matters

                  Task Manager Screenshot: Supervisors can accelerate team performance with prioritized actions and without the manual analysis

                    Agent Screenshot: Agents are empowered to understand, improve and take control over their own performance.

                    Additional Documentation:

                    AmplifAI Overview Flyer





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