AmplifAI's Performance Acceleration Platform
With AmplifAI’s comprehensive performance visualizations and intelligent coaching, supervisors save valuable time and develop consistent coaching practices that accelerate their team’s performance. Agents receive effective, data-driven 1:1’s and DIY micro-learnings empowering continued performance growth. Together, AmplifAI and Five9 are transforming real-time call data into automated, effective actions that make managers better leaders and agents higher performers - resulting in improved employee performance, employee engagement and overall customer experience.
All of your data flows into one consolidated view that focuses every role on the individual performance that demands attention. Individual and Team Dashboards, Leaderboards, Effectiveness Scores and Performance Notifications guide employees towards continuous improvement.
Leaders receive prioritized daily tasks that drive personalized actions and insights across all teams and sites, eliminating countless hours of manual analysis.
Equip supervisors, trainers and QA managers with an industry-leading framework that always saves sessions, tracks progress and most importantly, delivers consistent performance improvement.
Empower employees to continuously improve performance and meet their commitments! Connect your existing learning content, leverage the AmplifAI Micro-Learning Library or create custom content to align individuals with their performance goals.