Five9 Performance Dashboard (Powered by Clearview)
Five9 Performance Dashboard displays business performance metrics in real time on a simple, engaging platform for agents, supervisors, and executives. It solves the contact center’s toughest problems, such as: disparate data, delayed access to data, limited visibility, reactive management, and detached agents.
Five9 Performance Dashboard makes it possible to increase agent engagement while decreasing supervisor workload with real-time dashboards, wallboards, and gamification
Five9 understands that no two companies are alike, that’s why Performance Dashboard provides complete customization of data, modules, KPIs, agent profiles, and more
Executives, managers, agents, and clients can have the data they need at their fingertips, updated in real-time
Five9 believes that your call center should be unified. With Performance Dashboard, you can share and subscribe to dashboards and reports, as well as send out announcements, work aids, and surveys