Jacada Intelligent Self-Service & Agent Engagement
Jacada is a leader in customer service and contact center solutions. We enable organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge smart agent desktops as well as mobile, smart device, web-based solutions, and business process optimization tools.
Five9 customers can automate complex and routine processes in self-service and at agent desktops with non-invasive robotic automation. In high touch contact centers, agents and robots can work side by side to deliver the best possible customer interaction in the most efficient manner possible.
- Embed robotic automation and intelligence within your existing Five9 desktop to change your agents from system integrators to customer managers
- Featuring flexible UX, customer service RPA, realtime agent guidance, and intelligent assistant
- The ultimate agent desktop including unification, guidance, automation, and intelligent assistance featuring customer 360-degree view, extenstive backend integration capabilities, and more
- Replace high customer effort in self-service with intelligent self service
- Featuring voice assistant, visual and multimodal capabilities, web assistance, and integration with industry-leading conversational AI