Jacada

Automation that makes customers happier and contact centers smaller

Jacada Intelligent Self-Service & Agent Engagement

Jacada is a leader in customer service and contact center solutions. We enable organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge smart agent desktops as well as mobile, smart device, web-based solutions, and business process optimization tools.

Five9 customers can automate complex and routine processes in self-service and at agent desktops with non-invasive robotic automation.  In high touch contact centers, agents and robots can work side by side to deliver the best possible customer interaction in the most efficient manner possible.

Features/Benefits

Smart Agent Assistant
  • Embed robotic automation and intelligence within your existing Five9 desktop to change your agents from system integrators to customer managers
  • Featuring flexible UX, customer service RPA, realtime agent guidance, and intelligent assistant
Unified Agent Desktop
  • The ultimate agent desktop including unification, guidance, automation, and intelligent assistance featuring customer 360-degree view, extenstive backend integration capabilities, and more
Intelligent Self-Service Across Voice and Digital Touchpoints
  • Replace high customer effort in self-service with intelligent self service
  • Featuring voice assistant, visual and multimodal capabilities, web assistance, and integration with industry-leading conversational AI

Five9 assistance – Jacada's Smart Agent Assistant with Five9 Agent Desktop

Five9 Jacada self service – Jacada intelligent self service across touchpoints

Additional Documentation:

Five9 Jacada Introduction





Call 1-800-553-8159 for More Information