SMS-Connect Agent Chat and SMS Broadcast
In cooperation with Five9, mobile messaging solutions created a seamless messaging integration with the Five9 desktop. Since 2015, Five9 clients have been using the SMS channel from the Five9 desktop to communicate with customers worldwide. Seamless integration allows agents to handle SMS/MMS messaging communications in the same workflow as voice and other channels.
It’s not just about SMS text. Mobile messaging solutions employs a unified messaging platform that integrates all messaging channels into one common service API. This allows Five9 agents to communicate via multiple messaging channels within the same UI.
Originally built to handle mobile carrier messaging for Bell Mobility, the mobile messaging solutions Message Broadcast System can be used by clients to send hundreds or millions of messages at a moment’s notice. A number of specialized features allow clients to customize message broadcasts and integrate back-end systems for automated broadcasts.
Mobile messaging solutions can text-enable your existing toll-free or local number so you can use it for both voice and text. We can also provision a carrier-based short code from CSCA for higher throughput services. We also maintain the largest network of international carriers allowing us to provide 2-way connectivity to virtually every mobile phone on the planet.