Microsoft

An all in one CCaaS & UCaaS – in a single Microsoft desktop!

Microsoft - Skype for Business

Five9 has partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated into Microsoft - Skype for Business. Whether you are using Microsoft Dynamics 365 or another enterprise CRM solution, the combined solution extends the reach of your agent beyond the contact center – and connects them with knowledge workers throughout the enterprise.

Features/Benefits

Single-Pane Agent Solution

    Agents no longer have to switch between CRM and Skype applications to address customer concerns

    Extend the Reach of Your Agents -- Globally

      With a federated address book between Five9 and Skype for Business, your agents have the entire organization at their fingertips – to call, conference, or transfer seamlessly

      Introduction to Five9 and Microsoft

      Additional Documentation:

      Plus Adapter for Microsoft - Skype for Business Datasheet





      Call 1-800-553-8159 for More Information