Microsoft

An all in one CCaaS & UCaaS – in a single Microsoft desktop!

Microsoft Dynamics 365 (CRM) with
MS Teams and Skype for Business

Five9 has partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated into Microsoft Dynamics 365 CRM. The Five9 Microsoft Dynamics 365 integration is a powerful, single-pane, customer service and sales platform that enables your agents to focus on the customer experience. The combined solution improves sales efficiency and customer satisfaction while lowering costs.

Features/Benefits

Omnichannel, with Full Context

Regardless of the channel of choice, Five9 screen pops blend directly into the Microsoft desktop, giving agents a complete picture of each customer need. Five9 customers can match to any Microsoft record type, providing flexibility for any workflow

Single-Pane Agent Solution

Agents no longer have to switch between applications and Dynamics 365 to address customer concerns

On Premises and Cloud-Based Support

The Five9 integration for Microsoft Dynamics 365 supports both the SaaS or on-premises versions of Dynamics (R2013 -> Current)

MSD Customer Service Hub with Five9

MSD Unified User Interface with Five9

Introduction to Five9 and MS Dynamics

Additional Documentation:

Data Sheet: Plus Adapter for MSD





Call 1-800-553-8159 for More Information