Oracle CX Cloud

Deliver amazing customer sales and service globally and consistently with Five9 and Oracle

Five9 Plus Adapter for Oracle CX Sales

It’s no secret that a great customer experience leads to customer advocates and higher revenue. Organizations that choose CX Sales are serious about delivering great sales and service to their customers. So is Five9 – which makes the industry leading Five9 cloud contact center software the perfect complement to the CX Sales platform.

Jointly designed with Oracle to be a seamless and intuitive part of the agent desktop, the Five9 Intelligent Cloud Contact Center for Oracle CX Sales empowers your agents with valuable information and rich customer context that accelerates the customer journey to the right outcome and, ultimately, leads to customer loyalty and trust.

Features/Benefits

Jointly Designed with Oracle

Five9 and Oracle offer a seamless and intuitive agent experience, maximizing sales productivity and results.

Amazing Customer Experiences

Enable your customers and prospects to engage agents and maintain a unified view of the customer's journey across all touchpoints.

Engaging Sales and Service

With the pre-built Five9 integration to Oracle CX Sales you can deliver unified sales and service in a powerful, modern and intuitive solution that lets agents focus on the right information at the right time to deliver amazing customer experience.

Global Sales and Service

Deploy a global contact center operation that provides optimized voice, regardless of where your agents are located around the world.

End-to-End Solution

The integration of Oracle CX Sales with Five9 cloud contact center technology creates a powerful, flexible customer service platform. Five9 allows you to easily maximize every customer interaction, enabling your organization to provide the kind of customer experience that sets you apart from your competitors.

AI-Driven Workflow for the Digital Enterprise

Deliver customer interactions with a powerful workflow engine for AI-driven distribution to the best possible agents.

New call with contact verification

Active call with call controls and contact information

Outound call

Additional Documentation:

Oracle CX Sales Datasheet





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