Five9 Plus Adapter for NetSuite
The Five9 Adapter for NetSuite provides cost savings, increased revenues, and customer loyalty benefits to any department within any organization that uses NetSuite. By uniting Five9® cloud contact center software and softphone functionality with industry-leading NetSuite business management software, Five9 allows organizations to fully capture all customer interactions, paving the way for increased sales, improved agent productivity, and better customer service.
Get all the benefits of the NetSuite solution while leveraging telephony tools from Five9. These include screen pops, click-to-dial functionality, voicemail, IVR scripting, call recording, and more.
Integrating Five9 with NetSuite yields huge gains in agent productivity and efficiency. No switching between applications, and no fumbling around for the phone. In addition, an integrated platform for sales campaigns, calling lists, and predictive dialing means organizations are able to generate more qualified leads, revive existing prospects more easily, and increase conversion ratios.
Enhancing the NetSuite experience with Five9 allows agents to gain valuable information about the customer before they even answer the phone. It also enables the recording of calls for use in training and for added protection when customer issues arise.