Salesforce

Empower choice and unleash results for your Salesforce, Digital Transformation, and Five9 investments

Five9 Plus Adapter for Salesforce

Leverage the latest Salesforce innovations in a way that powers intelligent agent, supervisor, and customer experiences with Five9. Whether you’re using Sales Cloud or Service Cloud, Essentials or High Velocity Sales, Omni-channel with Einstein Bot or simply voice agents – Five9 has a proven track record of supercharging your Salesforce investments.

Features/Benefits

Supercharge the Salesforce Portfolio

Five9 places the enterprise-class contact center experience at the fingertips of your business, whether you use Sales Cloud or Service Cloud, Essentials or Omni-Channel, and more

The User Experience You Choose

Supporting Classic, Classic Console, and optimized for Lightning, you can be assured that Five9 delivers the agent and supervisor experiences your business deserves

Intelligent Omnichannel

Engage your customers in the channels of your customers’ choosing, including Salesforce channels intelligently routed by Five9

The Differentiation You Deserve

Five9 delivers differentiating value to Einstein Bots, Einstein Analytics, High Velocity Sales, Lightning Flow, and more

Einstein Chatbot with Voice Escalation to Lightning Flow

Einstein Analytics enriched with Five9 insights

Embedded Contact Center Supervisor, Monitoring a call escalated from Bot

Additional Documentation:

Five9 Adapter for Salesforce Datasheet





Call 1-800-553-8159 for More Information