Five9 Plus Adapter for Salesforce
Place the power of the intelligent Five9 Cloud Contact Center at the fingertips of your customers, agents, and supervisors with Einstein Bots. Built specifically for Five9 customers and using this Bot as a starting point, you can extend your existing Five9 Cloud Contact center in order to manage escalations from Bots to your omni-channel agents -- whether elevating to a chat, or escalating to a phone interaction.
More intelligent sales and service across every channel, including Einstein Bot
Escalate from Bot, in context, to an empowered, engaged contact center agent – whether via Salesforce Chat or Five9 Voice