Salesforce

Empower your agents to deliver amazing customer experiences – with Einstein Bots and Five9

Five9 Plus Adapter for Salesforce

Place the power of the intelligent Five9 Cloud Contact Center at the fingertips of your customers, agents, and supervisors with Einstein Bots. Built specifically for Five9 customers and using this Bot as a starting point, you can extend your existing Five9 Cloud Contact center in order to manage escalations from Bots to your omni-channel agents -- whether elevating to a chat, or escalating to a phone interaction.

Features/Benefits

The Channel of Your Customers’ Choosing

More intelligent sales and service across every channel, including Einstein Bot

Pragmatic Adoption of AI

Escalate from Bot, in context, to an empowered, engaged contact center agent – whether via Salesforce Chat or Five9 Voice

Einstein Chatbot with Voice Escalation to Lightning Flow

Embedded Contact Center Supervisor, Monitoring a call escalated from Bot

Additional Documentation:

Five9 Adapter for Salesforce Datasheet





Call 1-800-553-8159 for More Information