ServiceNow

Delight customers and upskill your service organization by orchestrating amazing service experiences across every channel with ServiceNow CSM, ITSM and HR

Five9 Adapter for ServiceNow

Together, Five9 and ServiceNow transform customer experiences into customer loyalty and trust. Five9 delivers customer intent and journey context, along with the customer interaction, giving agents the insights they need to upskill their service, orchestrate the right experience, and accelerate the customer journey to the right outcome – on any ServiceNow release, in any channel.

Features/Benefits

The Release You Want

Five9 places the enterprise-class contact center experience at the fingertips of your agents and supervisors, whether you use Kingston, London, Madrid or New York

The UX You Choose

Supporting Classic and optimized for Agent Workspace you can be assured that Five9 delivers the agent and supervisor experiences your business deserves

Omnichannel

Engage your customers in the channels of your customers' choosing with Five9 omnichannel

Embedded Supervisor

Monitor and ensure agent and customer success. Five9 not only provides an optimized agent experience, but an intelligent, embedded Supervisor directly in the ServiceNow desktop

ServiceNow Active Call - Agent Workstation

ServiceNow Chat Example - Agent Workstation

Introduction to ServiceNow with Five9

Additional Documentation:

Five9 Adapter for ServiceNow Datasheet





Call 1-800-553-8159 for More Information