Streem: Core, API, SDK, and AR Walkthroughs
Streem incorporates video engagement into your contact center direct from the Five9 Agent Desktop – empowering your agent to “see what the end-user sees” and walk them through processes and troubleshooting that wouldn’t otherwise be successful using just voice.
We’re on a mission to make the world’s expertise more accessible. We empower your agents with the latest in computer vision, augmented reality and machine learning technology to create brand-elevating experiences for your end users – reducing handle times, increasing first call resolution, reducing truck rolls and bolstering your NPS. All of this is available to your Five9 instance via a cloud-based, lightweight technology footprint.
Video empowers the agent to see what the customer sees with no app to download on the customer end. This enables near-perfect passing of contextual information to agent – enhancing empathy and greatly reducing agent handle time.
With AR, the agent can walk an end user through complicated processes with confidence – “dropping” elements into the end-user screen such as free-form drawings, laser pointers and arrows. Streem is also able to pick up GPS coordinates and take measurements.
Streem uses ML to perform optical character recognition (for serial/model number recognition), object recognition (trained to a specific domain), and spatial meshing – creating a 3D model of the end user environment.
Using Streem’s technology, organizations are able to incorporate self-service “walk-through” functionality into their mobile web apps.