Predictive Dialer Reviews
Five9 is a leading provider of cloud contact center software with industry leading dialer technology, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud. Our smart dialers outperform the competition with years of optimizations and enhancements. See what our customers have to say about our dialers and customer service.
Intelligent Call Routing
Five9’s ACD lets you intelligently route inbound calls to the agent best suited for the job. Universal Queue expands this functionality to all channels.
Auto Dialer Modes
Gain maximum control over your call center’s dialing rates using the Predictive Dialer, Progressive Dialer, and Power Dialer modes.
CRM Integration
Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, Oracle, Zendesk, Microsoft Dynamics, Velocify, and NetSuite.
Workforce Management (WFM)
Lower cost and improve your call center’s efficiency with workforce management tools including forecasting, adherence monitoring, and scheduling.
Reporting & Analytics
Get real-time and historical reports based on call center best practices. Supervisor Dashboard lets you set thresholds and alerts on real-time statistics.
Omnichannel Solutions
Connect with your customers over their preferred channel — web, video, mobile, social, email, or chat. Respond to all channels from one single interface.
Why Choose Five9
Simple Pricing
Monthly or annual pricing with no long-term contracts.
Reliability
Powerful, scalable, and secure cloud solutions.
Industry Leadership
Recognized by Gartner as a leader in Contact Centers.
CRM Integration
Integrate with all the leading CRM packages.
Cloud Platform
All you need is a computer, a headset, and Internet.
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