Empowering Next-Gen Service with Oracle and Five9

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Five9 Cloud Contact Center for Oracle Service Cloud

The co-designed integration into Oracle Service Cloud helps agents engage to quickly understand needs and solve problems -- delighting customers.  It gives agents powerful call controls for inbound, outbound, and blended calls with chat and email capabilities from Oracle integrated into a single environment.

Five9 enriches the agent experience by integrating its solutions into the Service Cloud desktop, taking agent productivity to new heights. Five9 empowers agents with valuable information and rich customer context to improve the customer experience.

Powerful Interaction Routing

Effectively prioritize and route calls and voicemails to the right agent at the right time. Provide inbound callers with IVR self-service applications.

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Agent Interaction Control

Empower agents with rich interaction handling for chats, emails, and calls such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Service Cloud desktop.

Click-to-call

Click-to-call from Service Cloud to easily reach out to customers.

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Easy Administration

Single, multichannel administrative environment to handle agents’ channel assignments, as well as the routing and business rules that can be applied across all channels.

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Data-Rich Screen Pops

Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Service Cloud records. Agents see customer data prior to accepting the interaction.

Automatic Interaction Logs

Save logs automatically when an interaction ends ensuring that every interaction is stored in the system of record -- Keeping teams synced on all customer communication.

Five9 integration to Oracle was one of the primary reasons we chose Five9. It has the strongest integration . . . which was very important to us . . . so we could give our agents and educators the best experience possible.
Devlin O’Neil
Manager of Lululemon’s Global Contact Center
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Datasheet: Integrate With Oracle Service Cloud

Create a single, powerful multichannel customer experience. Five9 easily connects to Oracle Service Cloud, allowing you to keep clients happy—and improve your bottom line.

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Oracle and Five9

Oracle and Five9

Together, Oracle and Five9 provide next generation customer experiences by combining complex, omnichannel enterprise contact center capabilities seamlessly into one cloud solution with a simple, unified user interface. Oracle and Five9 offer a turnkey, next-gen, omnichannel customer service solution in the cloud.

Watch to learn more about how Oracle and Five9 deliver better experiences for enterprise customers from Diane Finkelstein, Alliance Director, Oracle Service Cloud.

Integration Features

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Pre-built Integration

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Prioritize Interactions

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Real-Time Reporting

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Integrates with Oracle Desktop

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Web Connectors

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Built-In Customizability

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Proactive Productivity Tools

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Matches Call with Oracle Data

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Click-to-Dial

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Data-Rich Screen Pops

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Easy Administration

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Intelligent Interaction Routing

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information