Create Awesome Customer Experiences With Five9 and Zendesk
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Five9 Cloud Contact Center for Zendesk
Five9 seamlessly connects to Zendesk, creating a simple solution in a single workspace that enables agents to be more efficient. Our integration creates a flexible customer service solution that helps you easily maximize every customer interaction.
Five9 can easily scale to meet the needs of your growing contact center and is reliable enough for the world's most mission critical operations.
With the Zendesk and Five9 cloud-based contact center, you get call management and ticket handling all from one screen, so agents no longer have to switch between screens and applications.
Contact Center Class Call Routing
Effectively prioritize and route calls and voicemails to the right agent at the right time, based on agent availability.
Interactive Voice Response
Provide inbound callers with IVR self-service applications.
Contact Screen Pops
Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Zendesk tickets. Agents see customer tickets prior to accepting the interaction.
Easy-To-Use
Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents skills.
Agent Call Control
Empower agents with rich handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Zendesk desktop.
Automatic Call Logs
Save call logs automatically when a call ends ensuring that every interaction is stored in the Zendesk -- Keeping teams synced on all customer communication.
As our primary dialer, Five9 is deeply integrated with our service desk for inbound and outbound calls. We are poised to scale our business significantly, and Five9 will enable us to manage more calls now and in the future.
Datasheet: Five9 Adapter for Zendesk
Five9 seamlessly connects to Zendesk, creating a single, powerful solution that enables agents to be more efficient, improve your bottom line, and provide a more meaningful customer experience.
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Serve Up Awesome Customer Experiences
See how the Five9 integration with Zendesk gives agents a complete picture of each customer before they even get on the phone, so they can provide efficient and more meaningful customer service.
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Integration Features
Pre-built Integration
Prioritize Interactions
Real-Time Reporting
Integrates with Zendesk
Web Connectors
Built-In Customizability
Proactive Productivity Tools
Matches Call with Zendesk Data
Click-to-Dial
Data-Rich Screen Pops
Easy Administration
Intelligent Interaction Routing
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