Five9 Cloud Contact Center for Zendesk
Five9 seamlessly connects to Zendesk, creating a simple solution in a single workspace that enables agents to be more efficient. Our integration creates a flexible customer service solution that helps you easily maximize every customer interaction.
Five9 can easily scale to meet the needs of your growing contact center and is reliable enough for the world's most mission critical operations.
With the Zendesk and Five9 cloud-based contact center, you get call management and ticket handling all from one screen, so agents no longer have to switch between screens and applications.
Contact Center Class Call Routing
Effectively prioritize and route calls and voicemails to the right agent at the right time, based on agent availability.
Interactive Voice Response
Provide inbound callers with IVR self-service applications.
Contact Screen Pops
Match inbound and outbound customer information and provide “screen pops,” by opening corresponding Zendesk tickets. Agents see customer tickets prior to accepting the interaction.
Rich administrative and supervisor environment to manage your contact center agents, IVR scripts, campaigns, and agents skills.
Agent Call Control
Empower agents with rich handling such as recording, parking, cold or warm transfers and conferences, click-to-dial and more - all from within a single Zendesk desktop.
Automatic Call Logs
Save call logs automatically when a call ends ensuring that every interaction is stored in the Zendesk -- Keeping teams synced on all customer communication.
As our primary dialer, Five9 is deeply integrated with our service desk for inbound and outbound calls. We are poised to scale our business significantly, and Five9 will enable us to manage more calls now and in the future.
Integrates with Zendesk
Proactive Productivity Tools
Matches Call with Zendesk Data
Data-Rich Screen Pops
Intelligent Interaction Routing
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Call 1-800-553-8159 for More Information