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Adapter for Salesforce

Elevate CX with Five9 and Salesforce CRM integration.

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Benefits of the Five9 Adapter for Salesforce

Empower your organization to deliver a unified, seamless, and engaging experience with Five9 Salesforce CTI Integration that enables agents to focus on what matters the most — your customers. You can:

  • Improve agent productivity with a single solution to navigate customer service interactions. 
  • Elevate CX with real-time intelligence through AI and automation.
  • Combine Salesforce and contact center data to provide accurate customer information and interactions.

How It Works

Five9 seamlessly integrates with Salesforce, enabling agents to effortlessly log into the native CRM environment to manage all customer interactions. The integration ensures a seamless, intelligent, and industry-leading contact center experience.

Empower your organization to provide interactive, personalized, and conversational self-service assistance to customers across voice and digital channels through the Five9 and Salesforce integration.

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Why Choose Adapter for Salesforce

  • Productized Integration

    Integrate with the efficiency and speed to market that you need to get up and running ahead of your competition.

  • Unified Experience

    Reduce onboarding time and shorten the learning curve by enabling agents to work within their familiar Salesforce environment in a single view.

  • Powerful AI Portfolio

    Harness the power of the Five9 AI portfolio within Salesforce to elevate the customer experience, maximizing agent efficiency with real-time intelligence.

  • Real-Time Data

    Gain comprehensive insights to make informed decisions with a unified, reliable data source for customer interactions, historical data, and reporting.

  • Streamlined Operations

    Embed Five9 Workforce Engagement Management Connector to forecast and schedule CRM digital channel demand and evaluate agent performance.

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93% of customers are likely to make repeat purchases with companies who offer excellent customer service.


We wanted to maximize our relationship and investment with Salesforce, and Five9 let us do that.

We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Adapter for Salesforce

Harness the power of real-time customer data to drive greater business results and increase ROI with Five9 and Salesforce.


Five9 and Salesforce Integration

Five9 and Salesforce can help you deliver a unified and seamless experience that enables agents to focus on what matters the most: your customers.


Increase Business Agility with Cloud CRM Integrations

Customer loyalty and revenue are at stake more than ever when interacting with your customer service organization.

Case Study

Central Bank Cuts Call Volume in Half

Central Bank leveraged Salesforce and Five9 Intelligent Virtual Agent to promote self-service, slashing the call volume handled by its contact center agents.

Case Study

NexRep and Five9: A 16-Year Relationship Built on Trust

Learn how NexRep operates outsourced full-service call centers that provide multichannel customer service and direct response sales for hundreds of enterprise companies across multiple industries.


Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility