Enhance Your Knowledge and Delivery with Generative AI
Real-time knowledge is essential in today's customer journey, but traditional systems require labor-intensive tasks to create, tag, and update articles for accurate answers.
Five9 AI Knowledge combines the power of LLMs and Retrieval Augmented Generation (RAG) technology to transform how businesses deliver contextual information to customers through virtual and live agent interactions.
Join us for a private preview (available for existing IVA and Agent Assist customers).
Harness Valuable Knowledge at the Heart of All Your Interactions
Easily Optimize Your Company Knowledge
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Precise Contextual Search 
In real-time, Five9 AI Knowledge comprehends a customer’s request and uses contextual data to search across your company’s data for the most relevant information.
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Unified Knowledge
In Knowledge Studio, effortlessly upload knowledge articles, FAQ documents, and product information – all managed in one tool for agents and customers to access the latest information. 
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GenAI-Powered Knowledge Abstraction
Five9 AI Knowledge delivers crucial information clearly for both customers and agents, ensuring that answers are accurate, contextually relevant, and easy to understand.
Dive deep into our latest AI trends and Five9 AI Innovations at Five9 AI Day.
Resources To Help You Get Started
Five9 AI Knowledge Data Sheet
Read our data sheet to learn how you can deliver contextual, knowledge-based answers to virtual and live agent interactions.
Five9 AI Knowledge Demo Video
Dive deep into how Five9 AI Knowledge makes it easy to enhance your CX.
Frost & Sullivan Report
Harness the potential of GenAI in your contact center by learning how LLMs can improve CX for organizations of all sizes.
Use real-time data collected from your customers to provide actionable insights for your agents and business.
Agent Empowerment
Empower your agents so they can focus on delivering a more human experience.
Business
Agility
Manage your agents with empathy while delivering impact to the business.