OMNICHANNEL EMAIL

Deliver Great Customer Experiences Through Email

Managing email from customers can be chaotic, especially when your email system isn’t integrated with your other customer contact channels. Five9 Omnichannel Email, part of the Five9 Digital Engagement solution, integrates email and other omnichannel customer interactions into a single agent interface to provide your customers with digital-first omnichannel experiences. Your agents move seamlessly between handling emails, chats, SMS, phone calls, and other customer contact channels. Five9 improves management of your email channel with actionable insights and better control.

Get in Touch
Abstract UI

Bring Order to the Chaos of Customer Email

Five9 makes agents’ lives easier by streamlining omnichannel interaction handling and providing “next-best-action” recommendations. Agents also have ready access to a customer’s interaction history and CRM information to understand the customer’s journey and personalize their service experience. Supervisors can even monitor email handling in real time and be ready to help out when needed.

View a Demo
{Wayfinder: Wayfinder}

Integrated Email for Seamless Omnichannel Experiences

Omnichannel Journeys

Five9 Omnichannel makes it easy to deliver seamless customer journeys to provide an exceptional customer experience.

Intelligent Routing

Natural language processing mines the text of an email to identify business issues, sentiment, and value to organize and prioritize emails. Intelligent omnichannel routing then delivers emails to the best agent for the job.

Multiple Touchpoints
Capture and respond to emails from traditional email clients or from web and mobile forms. Five9 will retrieve email data from your site for processing along with other email requests.
View a Demo

At 19%, email is the second preferred channel, followed by online chat.

Read Five9 CSI Report
{Wayfinder: Wayfinder}

Omnichannel is very important to us because it allows our students to contact us on whichever channel they choose.

Jonathan Harrell

Assistant Vice President of IT, Regent University

{Wayfinder: Wayfinder}

Single Agent Interface

  • Single interface for seamless omnichannel customer service

Dashboards and Reports

  • Gain detailed visibility into critical KPIs and SLAs across all customer contacts

Omnichannel
Routing

  • Intelligent omnichannel routing capabilities deliver emails to the most qualified agents
{Wayfinder: Wayfinder}

We’ll help you find the right strategy and products for your evolving business

Chat with an Expert
{Wayfinder: Wayfinder}

Resources to Help You Get Started

Data Sheet

Omnichannel Powered by Five9

Download the Data Sheet
{Wayfinder: Wayfinder}

Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions
Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility
{Wayfinder: Wayfinder}