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Five9 Solution Bundles

We understand that your business has unique customer communication needs and, while Five9 offers a full suite of contact center capabilities, you may not need all of them. To that end, we have created easy pricing bundles to get you started quickly and only with the functionality you require today. With Five9 you get a business partner who is dedicated to your success with the right capabilities to deliver a more human customer service experience.

Get a Quick Quote

Five9 Solution Bundles Scale as Your Contact Center Evolves

Core

$149
Monthly
USD

All the essential tools your teams need to operate a best-in-class inbound, outbound or blended global contact center.

  • Support thousands of concurrent agents located anywhere in the world
  • Blended calling to maximize agent productivity
  • Powerful, real-time reporting and administrative tools help identify successful outcomes and areas of improvement

Premium

$169
Monthly
USD

All capabilities of the Core Bundle plus omnichannel support and essential quality management.

  • Add, switch and continue the customer engagement with complete context and continuity across channels – never interrupting their journey
  • Supervisor-enabled capabilities to maximize agent performance on digital channels
  • Essentials QM helps you evaluate the entire customer experience for better outcomes, trends, and customer insights

Optimum

$199
Monthly
USD

All capabilities of the Premium Bundle plus full WFO capabilities to manage and motivate onsite or remote teams.

  • Improve staffing accuracy with workforce management
  • Maximize agent performance with quality management
  • Proactively reach out to customers to reduce inbound traffic and enhance the customer experience

Ultimate

$229
Monthly
USD

All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.

  • Quickly identify and automate repetitive agent tasks and complex workflows
  • Use Five9 pre-packaged workflow apps like Proactive Notifications to support immediate updates, information and interactions with customers
  • Save agents and supervisors crucial time on work activities and allow them to focus on what is most important - the customer

*Prices above are per concurrent user. We find that most customers prefer concurrent pricing, but here at Five9 we want to offer maximum flexibility, so we offer a variety of pricing options including preconfigured solution bundles, custom quotes, named and pay-per-use. Contact a Five9 representative to discuss which option is best suited for your unique needs.

Get Started with Five9 Digital-First IVAs
 

  • Deploy intelligent virtual agents (IVAs) to provide self-service across web, chatbot, voice, SMS, or WhatsApp
  • Blend live and digital agents to create greater coverage for your customers and provide 24x7 support
  • Easily integrate with your on-premises contact center solution – no need to rip and replace
  • Use our cloud-based IVAs today and migrate your live agents to the Five9 Intelligent Cloud Contact Center when you’re ready

Request a Quote

Our Bundles*
Essential Functionality
Core Voice Contact Center Premium Digital Engagement Optimum Workforce Optimization Ultimate Workflow Automation
Blended Inbound/Outbound
True
True
True
True
Agent Desktop Plus
True
True
True
True
Geo Redundancy
True
True
True
True
Call Recording
True
True
True
True
Softphone
True
True
True
True
Channels
Core Voice Contact Center Premium Digital Engagement Optimum Workforce Optimization Ultimate Workflow Automation
Chat
False
True
True
True
Email
False
True
True
True
Workforce Optimization
Core Voice Contact Center Premium Digital Engagement Optimum Workforce Optimization Ultimate Workflow Automation
Essentials QM
False
True
False
False
Enterprise QM
False
False
True
True
Enterprise WFM
False
False
True
True
Interaction Analytics
False
False
False
True
Workflow Automation
Core Voice Contact Center Premium Digital Engagement Optimum Workforce Optimization Ultimate Workflow Automation
Proactive Notification
False
False
True
False
Full Platform
False
False
False
True
Support
Core Voice Contact Center Premium Digital Engagement Optimum Workforce Optimization Ultimate Workflow Automation
24/7 World Class Support
True
True
True
True
Essential Functionality
Core Voice Contact Center
Blended Inbound/Outbound
True
Agent Desktop Plus
True
Geo Redundancy
True
Call Recording
True
Softphone
True
Channels
Core Voice Contact Center
Chat
False
Email
False
Workforce Optimization
Core Voice Contact Center
Essentials QM
False
Enterprise QM
False
Enterprise WFM
False
Interaction Analytics
False
Workflow Automation
Core Voice Contact Center
Proactive Notification
False
Full Platform
False
Support
Core Voice Contact Center
24/7 World Class Support
True
Essential Functionality
Core Voice Contact Center
Blended Inbound/Outbound
True
Agent Desktop Plus
True
Geo Redundancy
True
Call Recording
True
Softphone
True
Channels
Core Voice Contact Center
Chat
False
Email
False
Workforce Optimization
Core Voice Contact Center
Essentials QM
False
Enterprise QM
False
Enterprise WFM
False
Interaction Analytics
False
Workflow Automation
Core Voice Contact Center
Proactive Notification
False
Full Platform
False
Support
Core Voice Contact Center
24/7 World Class Support
True
Essential Functionality
Premium Digital Engagement
Blended Inbound/Outbound
True
Agent Desktop Plus
True
Geo Redundancy
True
Call Recording
True
Softphone
True
Channels
Premium Digital Engagement
Chat
True
Email
True
Workforce Optimization
Premium Digital Engagement
Essentials QM
True
Enterprise QM
False
Enterprise WFM
False
Interaction Analytics
False
Workflow Automation
Premium Digital Engagement
Proactive Notification
False
Full Platform
False
Support
Premium Digital Engagement
24/7 World Class Support
True
Essential Functionality
Optimum Workforce Optimization
Blended Inbound/Outbound
True
Agent Desktop Plus
True
Geo Redundancy
True
Call Recording
True
Softphone
True
Channels
Optimum Workforce Optimization
Chat
True
Email
True
Workforce Optimization
Optimum Workforce Optimization
Essentials QM
False
Enterprise QM
True
Enterprise WFM
True
Interaction Analytics
False
Workflow Automation
Optimum Workforce Optimization
Proactive Notification
True
Full Platform
False
Support
Optimum Workforce Optimization
24/7 World Class Support
True
Essential Functionality
Ultimate Workflow Automation
Blended Inbound/Outbound
True
Agent Desktop Plus
True
Geo Redundancy
True
Call Recording
True
Softphone
True
Channels
Ultimate Workflow Automation
Chat
True
Email
True
Workforce Optimization
Ultimate Workflow Automation
Essentials QM
False
Enterprise QM
True
Enterprise WFM
True
Interaction Analytics
True
Workflow Automation
Ultimate Workflow Automation
Proactive Notification
False
Full Platform
True
Support
Ultimate Workflow Automation
24/7 World Class Support
True

Let us help you find the right strategy and products for your evolving business.

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Let us help you find the right strategy and products for your evolving business.

Boost your capabilities with easy add-ons

Artificial Intelligence

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Intelligent Virtual Agent

Deliver answers to common questions and solve customer problems with an intelligent virtual agent built on the latest AI communication technology.

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Agent Assist

Increase agent efficiency with real-time transcription and call summarization.

Digital Engagement

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Social

Automate the process of interacting with your socially engaged customers to ensure prompt and consistent responses.

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Video

Shorten resolution times and create better experiences by letting your customers show and share their problems with agents in real time.

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Social Engagement

Engage customers quickly and drive positive business outcomes by monitoring social networking sites and automating follow-up based on pre-configured responses.

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Digital Outreach

Automate follow-up when calls fail by providing automated outreach through email, SMS, or social to let your contacts know you missed them.

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SMS

Stay highly responsive and engaged with customers by filtering and intelligently routing SMS messages to the best possible agent and tracking progress from initial message to resolution.

Workforce Optimization

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WFO Recording Data Protection

Provides a protective layer of security to prevent exposure of valuable customer data and assist with PCI and HIPAA compliance.

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Essentials WFM

Plan, optimize, and manage your workforce with a single WFM solution that is interactive and customizable for end users.

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Performance Dashboard

Real-time dashboards and wallboards that provide holistic reporting from all of your disparate systems to understand contact center performance.

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Gamification

Provide a variety of rewards to motivate agent behavior, increase engagement, reinforce training, and improve productivity.

More Add-Ons

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Admin Assist

A turnkey managed service offering that provides technical assistance with administrative moves, adds, changes, and delete activities.

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Lineart for Admin & Supervisor Console

Agent & Supervisor Consoles

Web-based applications to configure and manage contact center operations (Admin) and view real-time statistics, manage campaigns, and monitor agents (Supervisor).

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Lineart of a Secure Data Cloud

Connectivity, Security, (TFN), and (DIDs)

Provides a point of contact within the Five9 telecom department that coordinates all your telecom activities.

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Lineart for CRM Connector

CRM Connectors

Pre-built integrations with leading CRM solutions including Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.

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Lineart for Extra Storage

Extra Storage

Extends the length of time critical customer information is stored for governance and regulatory purposes.

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Lineart for IVR Speech Recognition

IVR with Speech Recognition

An optional product for inbound, blended, and auto dialer customers that enables speech recognition capabilities for their IVR.

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Lineart for Operational Intelligence

Operational Intelligence

Automatically aggregate information in real time to improve decision-making by using a library of pre-built connections to popular business systems.

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Secure Pay

Collect payments and securely send the payment information directly to the payment processor.

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Technical Account Manager (TAM)

The main point of contact and liaison for Five9 for training, projects, operational improvement, and reporting.