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Hear From Our Customers How Five9 Helps Their Business Succeed

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.

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KAR Global

We can now better service the customers by breaking the barriers, because we were all on different systems consolidating to one vendor helps empower our Agents and brings us all to the forefront of technology.

Adam Chobany
Product Manager for Unified Communications and Collaboration Services,, KAR Global
KAR Global, helps sellers and buyers across the used vehicle industry with innovative, technology-driven remarketing solutions. KAR Global had multiple business units using disparate, unconnected systems and it needed to streamline workflow and Agent efficiency globally.
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Zevas

BPO Zevas Pivots Employees to Work Remotely with Five9.

Zevas is a leading provider of outsourced and insource customer contact solutions for companies across the globe. Headquartered in Ireland, Zevas was on the search for a digital transformation as they were on an on premises system that wasnt meeting their growth needs. Looking to deliver the best customer experience possible to their clients, Zevas chose Five9.
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WorkConnect

Our experience with Five9 has been optimal there is no other word.

Ellen Willmott
COO, Work Connect Project
Learn why Work Connect Project chose Five9 to deploy its contact center within hours, enable Agents to work from anywhere, easily scale to handle high call volumes, and improve the customer experience.
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University of Akron

University Goes Remote Over the Weekend

The University of Akron is home to 20,000 undergraduate students focused on innovation, entrepreneurship, and economic growth. During the pandemic university employees were forced to work remotely, and this transition impacted the IT help desk that handles remote tickets for students. The university was using an on premises solution that was not optimized for remote work or cloud collaboration.
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Jackson Hewitt

Five9 Enterprise WFM is transforming the financial services market, enabling growth at scale which was previously unavailable.

Jackson Hewitt Tax Services, Inc. provides 6,000 franchised and company locations nationally with access to simple, low-cost solutions to manage their taxes and tax refunds. During tax season its contact center scales from 50 to 250 seats to serve customers. The firm was having trouble with Agent adherence to scheduling and the inability to forecast staffing needs, so it was looking for a cloud contact center to evolve its workforce management capabilities and provide a more human customer service experience.
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Hoglund, Chwialkowski & Mrozik, PLLC

In lead costs we used to spend $220,000 on marketing in a month and now, with new leads, we dropped that monthly spend to $120,000. We bought less, got the same results, and saved over $1.2 million a year. We saw immediate ROI in 30 days of running the Five9 platform.

Jason Adams
Call Center Director, Hoglund, Chwialkowski & Mrozik, PLLC
Hoglund, Chwialkowski & Mrozik, PLLC (Hoglund) is a Minnesota-based legal firm that handles cases involving bankruptcy, social security, and faulty drug and toxic exposure cases. Hoglund receives over 6,000 calls on a daily basis.
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RoundPoint

Chat enabled us to bring something to RoundPoint that didnt exist at the time with relatively low effort from a technology standpoint.

Fabian Russell
Assistant VP, Call Center Operations
RoundPoint Mortgage is one of the nations largest, fully integrated, non-bank mortgage servicing companies with offices located in Fort Mill, SC and Dallas, TX. RoundPoint moved to the cloud from its on premises contact center solution to provide white glove services to customers.
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Rochester Institute of Technology

People are pleased and thrilled with how easily Five9 worked. Once it was set up, the technology didnt get in the way. It was a huge relief for me and the partnership with Five9 so far has been great. We dont have to manage Five9.

Arthur Miller
Manager of Network Communications Team/Telephony
Founded in 1829 and internationally recognized, Rochester Institute of Technology (RIT) has more than 15,000 undergraduate and 3,000 graduate students in nine colleges. RIT wanted to improve its customer service experience and was in the process of transitioning the information and technology services (ITS) to a one-stop shop where it could provide a rich campus experience.
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TruConnect

Faster Agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

Lucy Sung
COO
TruConnect is an American mobile virtual network operator (MVNO) that sells mobile hotspots, smartphones, mobile data plans, and prepaid cell phone talk and text plans on the T-Mobile network. Committed to bridging the digital divide for underserved communities with affordable connectivity access, TruConnect partnered with Five9 during the pandemic to implement practical AI across its three contact centers.

Gonzaba Medical Group

One of the things about Five9 is that the technical account manager are invaluable to us. If you don't have that expertise in-house, they're invaluable. And they've been a great blessing, to be able to work and tailor the platform to our needs.

Darryl Flores
Director, Customer Director of Customer Experience, Gonzaba Medical Group

See how Five9 helps Gonzaba Medical Group Improve Customer Service to their users while treating them "Como Familia"

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Teladoc

The rollout was planned for six months but only took 45 days. It was a rapid, flawless implementation and performance has been impeccable. I highly recommend Five9.

Gary Britton
Vice-President, Operations
Teladoc, the leading provider of telehealth services, was having trouble with their new in-house contact center center solution and replaced it with Five9, resulting in a flawless implementation and impeccable performance.
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NexRep

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether its calm seas or the middle of a storm, Five9 delivers.

Teddy Liaw
CEO, NexRep
NexRep is the longest running customer of Five9 since 2006 and CEO Teddy Liaw explains why he has grown to trust that Five9 will get the job done right.
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Southern New Hampshire University

We have over 1,300 concurrent users logging into Five9 at any point in time. We've made leaps and bounds in terms of how we utilize the technology. Being able to use it a lot more intelligently, a lot more proactively rather than reactive.

Alex Montenegro
Contact Center Solutions Manager, SNHU
Southern New Hampshire University (SNHU) is a private, nonprofit, accredited institution with more than 3,000 on campus students, over 90,000 online students globally and an alumni network of over 100,000, making it one of the fastest growing universities in the nation. The Universitys call center has 1,300 Agents working both inbound and outbound to address admissions, financial aid and academic advisory services. Each department has Agents assigned to handle its particular function.

Regent University

Five9 was very easy to implement. The first couple of weeks on Five9, we were on making twenty to thirty thousand calls a week. And over the past couple of months, we're hitting a hundred thousand calls a week.

Jonathan Harrell
Assistance Vice President of IT, Regent University
Regent University leverages the Five9 Intelligent Cloud Contact Center throughout a students journey at the university. From the first time they contact the university and apply for enrollment to becoming a student and working their way through their educational program, students enjoy personalized support when and how they need it. Learn how Five9 enables Regent to provide students with exceptional experiences every time they contact the university.
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Under Armour

An informed customer is a customer that doesn't really need to call. We make sure that we pack our IVR with information. Just these little things that enable us to better service our customers. We want to make sure that we're providing abilities for them to be informed, be educated.

Kieron Kitson-Walters
Senior System Administrator, Under Armour

Five9 helps Under Armour move to the cloud, deliver flexibility and ownership of the contact center to drive a seamless customer experience.

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Nutrisystem Moves to the Cloud and Cuts Technology Costs

Five9 meets our needs today and gives us an infinite horizon — we know they’ll be here for us.

Bill MacBride
SVP of Contact Center Operations, Nutrisystem

Weight loss industry leader Nutrisystem moved its contact center to the cloud and almost immediately reduced its technology and telecommunications spending by 15%–20%.

Lake County Health Department Moves to the Cloud in 48 Hours

As a Government entity, were always looking for ways to stretch taxpayer dollars. Remote work is one way we can do that.

Jefferson McMillian-Willhoit,
Lake County Health Department

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.

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Five9 Takes Care of Customers

The implementation with Five9 was very hands on. We really appreciated how much attention was put on from a project management perspective and from a customer management perspective.

Bernie Salvaggio
Director of IT, ParTech
Five9 has a reputation of providing the best professional services and customer service in the cloud contact center industry. Five9 customers know the level of care they experience during the implementation process and the continued support they receive after their go-live ensures their success.