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Hear From Our Customers How Five9 Helps Their Business Succeed

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution. Hear their stories.


Serefin Sees Efficiency Skyrocket with Five9

With Five9, I’ve never had to tell them we can’t do something. It just works.

A client services company, Serefin moved to the cloud with Five9 and now drives an 80% call deflection rate while scaling to meet sudden demand.

PING Swings into a Personalized Customer Experience

Customer service is more important than ever for PING because it allows us to get closer to our consumers, ensure a more positive relationship with them, and provide better product and better experiences for them.

PING has a mission to be the unquestioned leader in design, quality, innovation, and service. The company has been providing personalized experiences with its custom golf products since 1959. See how PING — a 2023 Five9 Reimagine Award winner — brings joy to its contact center by moving to the cloud and creating deeper insights for a personalized customer experience.

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File Dynamics Case Study

File Dynamics Personalises Its CX with Onecom and Five9

The experience with Onecom, and, of course, the Five9 team has been excellent. From the initial engagement, I suspected we were culturally aligned, and that’s proven true.

Two File Dynamics clients with separate needs asked for a joint contact centre solution. See how Onecom and Five9 delivered while personalising the customer experience.


5 Ways BPOs Can Revolutionize Their Contact Center

I think the key to the success of our partnership is that when Five9 makes a promise, they keep that promise. Whether it’s calm seas or the middle of a storm, Five9 delivers.

BPO organizations facing challenges such as decreasing productivity and agent attrition are signs that they must transform their contact center. See how these BPO companies used Five9 to boost their business.


Professional Services Company Visualizes Performance in Real Time

The benefit is the ability for anybody who has access to the URL to be able to see what's going on in their contact center — a real-time snapshot.

A global professional services organization serving multiple industries and countries took a leap toward modernizing its operations. Since implementing Five9 workflow Automation, the organization has increased productivity and reduced operating costs by eliminating manual monitoring and processes.

Alaska Airlines Moves to the Cloud and Improves CX

I’ve never worked with a business partner where I felt so cared for and supported.

The airline needed to move from an on-premises contact center to facilitate AI abilities, solidify its omnichannel capacity, and support its remote work strategy. Five9 delivered all of that and more.

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Healthcare Technology Provider Delivers Personalized Member Services

The benefit is the ability for anybody who has access to the URL to be able to see what's going on in their contact center — a real-time snapshot.

Healthcare Technology provider whose technology connects hundreds of health vendors, benefits resources, and plan designs into one comprehensive health and wellbeing experience. Using Five9 and Salesforce integration to power next-generation of care.

adHere Customer Image

How adHere Revived Its Call Center with Five9

Moving to Five9 saved us. Our call center is now more profitable than any of our other channels.

With its call center on the verge of failing, adHere made a final rescue attempt. See how Five9 enabled the advertising agency to experience a massive jump in revenue.

Kyndryl Continuously Improves CX

This partnership has allowed us to really focus on innovation. The future for Kyndryl in the CX journey is really to continue to enable our customers to take advantage of the better together story.

Kyndryl, a 90k employee company, delivers IT support services to some of the world's largest companies. See how they deliver the best experience possible--not only to the consumer, but to agents and the people on either side of the chosen communication channel.

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Healthcare Partner Grows Business with CX Upgrade

We’ve pivoted our hiring strategy to hire staff anywhere in the United States – a strategic shift. Five9 played a huge part.

A healthcare partner delivering extensive support services moved from on-premises CX to the cloud and expanded its operations internationally with Five9.


Central Bank Cuts Call Volume in Half

We want to optimize what we have with Five9 now, because we’re just scratching the surface of the automated AI environment. I look forward to seeing how Five9 can solve our business problems that other technology, up until now, hasn’t been able to.

Central Bank achieved an 80% success rate with NLP by implementing Five9 Intelligent Virtual Agent to promote self-service.


SumUp Sees 50% Call Containment with Five9

We added Five9 IVA and saw the number of customers who opted to speak to a human agent drop by 50%. This is a huge decrease for us and shows us that our IVA is truly serving customers.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

Customer Success Book

Customer Success Book 2023

We want to provide first contact resolution. We’ll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in.

At Five9 everything we do begins and ends with our customers. We are passionate about enabling our customers to provide exceptional customer experiences, and we are determined to help them succeed. The customer stories and quotes in this eBook highlight the challenges our customers have faced and share how Five9 helped them achieve their business objectives—creating valuable partnerships and delivering extraordinary experiences to their customers along the way.

From You Flowers Personalizes Service in All Channels

Our CX promise to our customers is to deliver on their most meaningful life events.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.


OceanFirst Bank Deploys AI for Collaborative Intelligence

Agent Assist helped with our onboarding and having the ability to train agents to meet certain skills rather than overwhelming them with a ton of information all at once.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.

Retail customer

Five9 Transforms Business in the Retail Space

We want to provide first contact resolution. We'll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in. We really found a partner in Five9.

Omaha Steaks International

Retail companies around the world elevate their contact centers by moving to the cloud seamlessly with Five9. As these customer success stories show, Five9 leads the way to better CX while also creating a one-of-a-kind partnership.


AdventHealth Focuses on Moving Patient Care Forward

This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

Take5 with Five9: Michelle Cirocco, Executive Director of Televerde

Women are getting out and they are going to work for some of the biggest technology companies in the world.

Michelle Cirocco
Executive Director, Televerde

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

Take5 with Five9: Teddy Liaw, CEO of NexRep

Being in the cloud means that a hurricane on the east coast, an earthquake in California, or a tornado in Oklahoma won’t destroy our business.

Teddy Liaw
CEO, NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.

Five9 CX Summit Interview with SONDA

We look for trust within our partners, and that’s what we’ve found with Five9 and Movigoo.

Ivan Escamilla

Sonda is an IT Services and IT Consulting organization helping companies in more than 11 countries with digital transformation.

Ivan Escamilla, process improvement manager for SONDA, discusses SONDA's transition to the Five9 ecosystem with Five9’s Dennis Mullert. They talk about the contributions of Five9 partner, Movigoo, and what's next for SONDA and Five9, artificial intelligence, and the contact center space.