What Is the Telephone Consumer Protection Act (TCPA)?
The FTC and FCC have instituted specific telemarketing and consumer privacy regulations, including the Telephone Consumer Protection Act (TCPA). These regulations place specific restrictions on automated dialing to mobile phone numbers. In response to the July 10, 2015 FCC ruling, Five9 worked with its outside legal counsel and a third-party TCPA compliance vendor to develop Five9 Manual Touch Mode to help customers comply with the latest TCPA regulations.
Specifically designed for TCPA, Five9 TCPA Manual Touch Mode is hosted on a completely separate server, removing any “capacity” to auto dial from this system. As an additional safeguard, when using manual touch mode, agents are required to manually initiate the call. This solution gives companies the tools they need to stay compliant and dial with confidence and still manage successful outbound calling campaigns.
Five9 integrates with third-party scrubbing services to verify your dialing lists against “Do Not Call” lists.
Five9 works with outside legal counsel and third- party TCPA compliance vendors to ensure consistent compliance with the latest regulations. You’ll have experts on your side.
Experts have evaluated Five9 TCPA Manual Touch Mode as providing “the industry with a balance of functionality, reporting, and Automated Telephone Dialing System (ATDS) risk mitigation.”
The Five9 solution has allowed us to be compliant and adhere to FCC dialing-to-cellphone rules.
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Outbound Contact Center Features
- Automated Dialer Technologies: Predictive Dialer, Power Dialer, Progressive Dialer, Preview Dialer
- Campaign & List Management
- CTI Screen Pop
- CRM Integrations: Salesforce, ServiceNow, Microsoft, Oracle, NetSuite, Zendesk
- Web Callback
- Agent Scripting
- Real-Time DNC List Management
- FTP Data Import
- Outbound Call Priority
- Disposition Timers & Redials
- Answering Machine Detection
- Automatic Voicemail Laydown
- Timezone Rules Dialing
- Vertical Dialing Mode
- List Penetration Dialing Mode
- Local Caller ID
- Quality Monitoring
- Voice Recording
- Standard & Custom Reports
- Remote Agents
Now more than ever, the contact center is the front door for many businesses.
At Five9, we are on a mission to help transform your contact center to meet customers’ heightened expectations while engaging and empowering your agents to deliver more human experiences.
Achieve success with our business results approach to sales, implementation, and service.
Adapt the cloud contact center to the needs of your business - not the other way around.
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