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Prêmios de contact center para software inovador

Duas décadas de premiações

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Nosso reconhecimento:

A consistência nunca para

A Five9 foi reconhecida pelos principais analistas e organizações do setor por suas soluções 
inovadoras para o contact center e por seu sucesso como fornecedora de soluções de tecnologia em nuvem.

Five9 Named a Leader in the 2023 Aragon Research Globe for Intelligent Contact Center (ICC)

Five9 has been recognized by Aragon Research as a Leader in the Aragon Research Globe for Intelligent Contact Center (ICC) based on three dimensions: strategy, performance, and reach. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. Aragon Research analysts called out the following strengths for Five9 including its cloud offering, inbound and outbound focus and omni-channel features.

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Five9 Named a Leader in the 2023 Aragon Research Globe for Intelligent Contact Center (ICC)

Frost & Sullivan Named Five9 a Growth and Innovation Leader in North America, 2023

Five9 has earned a position as a top performer in the North American CCaaS market in a benchmarking report from Frost & Sullivan. The North American Enterprise Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to having one of the largest partner ecosystems in the market, IVA and WEM growth potential, and constant innovations to enhance the overall CX.

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Frost & Sullivan Named Five9 a Growth and Innovation Leader in North America, 2023

Five9 Named a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA

Five9 has been recognized by Opus Research as a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA based on its strategic potential, product completeness and flexibility. The 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA identifies Five9 as a leader based on its AI innovations, developer flexibility through Five9 IVA Studio and consistent track record.

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Five9 Named a Leader in the 2023 Opus Decision Makers’ Guide for Enterprise Intelligent Agents IVA

Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Five9 has been recognized by Gartner as a Leader in the Magic Quadrant for Contact Center as a Service for its offering, the Five9 Intelligent CX Platform. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

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Five9 named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

Metrigy Contact Center as a Service MetriRank 2023

The purpose of this MetriRank study is to evaluate the leading CCaaS providers in the market today that are best positioned to succeed in the long term based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success.

As a pure-play CCaaS provider, Five9 is highly focused on delivering the right mix of capabilities. The company has stayed true to its roots, focusing exclusively on its CCaaS offering, the Five9 Intelligent CX Platform. Five9 is a leading provider based on strong market share, product mix, and customer sentiment scores.

Metrigy Contact Center as a Service MetriRank 2023

Frost Radar™: European Contact Centre as a Service Market, 2023, Names Five9 a Leader

Five9 has been named a leader in growth and innovation for the CCaas market in EMEA in the Frost Radar Report for 2023. The report notes that Five9 leads in the application of AI and automation in the contact center with an innovative omnichannel experience and new AI modules that dramatically improve contact center analytics for deeper insight. Five9 is also recognized for uptime capabilities that are among the highest in the market, its focus on innovation, and for providing easy and fast deployment.

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Frost Radar™: European Contact Centre as a Service Market, 2023, Names Five9 a Leader

Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America, 2023

Five9 has earned a position as a top performer in the Latin American CCaaS market in a benchmarking report from Frost & Sullivan. The Frost Radar™: Latin American Cloud Contact Center Market, 2023 identifies Five9 as one of the top three participants in their Frost Radar report due to bright future growth potential, an expanding partner ecosystem, high adoption rates among AI-based products, and constant innovations to enhance the overall CX.

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Frost & Sullivan Names Five9 a Growth and Innovation Leader in Latin America, 2023

Five9 Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award

Frost & Sullivan recently researched the contact center-as-a-service (CCaaS) industry and, based on its findings, recognizes Five9 with the 2023 LATAM Competitive Strategy Leadership Award. Five9 is a well-positioned CCaaS platform provider that excels in the LATAM cloud contact center arena as a market-leading software company with over 21 years of CCaaS experience.

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Five9 Earns Frost & Sullivan’s 2023 Latin American Competitive Strategy Leadership Award

Five9 Earns Frost & Sullivan’s 2023 North American Enabling Technology Award

Frost & Sullivan continuously researches the cloud contact center industry and, based on its most recent findings, recognizes Five9 with the 2023 North American Enabling Technology Leadership Award. Each year, Frost & Sullivan presents this award to a company that develops a pioneering technology that enhances current products and enables new product and application development. The award recognizes the high market acceptance potential of the recipient’s technology.

 


 

Five9 Earns Frost & Sullivan’s 2023 North American Enabling Technology Award

Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service

The Top Provider award recognizes vendors that have achieved above-average customer sentiment ratings and high business success for their customers. Five9 received above average ratings in key areas of CCaaS including rich feature sets and received the highest analytics rating due to the focus on making data useful for customers. Five9 continues to expand its feature set with a focus on providing the tools and data agents need to deliver personalized and fluid customer experiences.

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Five9 Earns Metrigy MetriStar Top Provider Award for Contact Center as a Service

Aragon Research Names Five9 a 2023 Conversational AI Leader

Aragon Research ranked Five9 highest for conversational AI strategy among 14 providers in the The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center, 2023. Aragon recognized Five9 strengths including Omnichannel, Voice and digital IVA, Seamless handoff between bots and live agents, and No-code IVA builder.

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Aragon Research Names Five9 a 2023 Conversational AI Leader

Aragon Research Names Five9 a Leader in Intelligent Contact Center

The Aragon Research Globe™ for the Intelligent Contact Center, 2022, highlights Five9's leadership in areas including: Continued focus on AI, UC and CRM integrations, Omnichannel features, and White glove implementation service.

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Aragon Research Names Five9 a Leader in Intelligent Contact Center

ISG Provider Lens has named Five9 a Leader in its 2022 Provider Lens for Europe and the UK

The ISG Provider Lens for Europe and the UK assessed 21 CCaaS providers to score their strengths, challenges, and competitive differentiators. Identified as a leader with extensive technology expertise and a strong portfolio of offerings powered by AI, Five9 received high strength ratings for its extensive feature-rich platform, intelligent virtual agent technology, powerful workforce optimization offerings, and effective WFM solutions.

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ISG Provider Lens has named Five9 a Leader in its 2022 Provider Lens for Europe and the UK

2022 Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants Names Five9 a Leader

Five9 Intelligent Virtual Agent has been named a leader in the 2022 Opus Research “Decision Makers' Guide to Enterprise Intelligent Assistants.” Five9 is the only contact center provider featured in the report and received top recognition among Voice-First Assistance providers for its market presence, product flexibility, and company vision.

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2022 Opus Research Decision Makers' Guide to Enterprise Intelligent Assistants Names Five9 a Leader

2021 Aragon Research Innovation Award for Intelligent Contact Centers

Five9 has been named a winner of the 2021 Aragon Research Innovation Award for Intelligent Contact Centers. This is the fourth consecutive year Five9 has received an Aragon Innovation Award, which recognizes providers leveraging technology to adapt as markets change and actively inform how their markets will evolve.

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2021 Aragon Research Innovation Award for Intelligent Contact Centers

Five9 Named a Leader in Aragon Research Globe™ for Conversational AI

Aragon Research analyzed 22 conversational AI vendors and evaluated their strategy, performance, and reach. Five9 emerged as a leader, noted for its strength in omnichannel, seamless handoff between bots and live agents, and App Marketplace.

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Five9 Named a Leader in Aragon Research Globe™ for Conversational AI

2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)

The 2021 Frost Radar™ benchmarking report evaluates the North American CCaaS market for the enterprise, and Five9 rates among the top performers.

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2021 Frost Radar™ Report Rates Five9 a Leader in North American Enterprise CCaaS (ECCC)

2021 Frost Radar™ Recognizes Five9 as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market

The benchmarking report identified Five9 as a top performer in the region, noting its people, platform, delivery, and flexibility as key drivers of success.

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2021 Frost Radar™ Recognizes Five9 as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market

DMG Consulting Rates Five9 Highest in Overall Vendor Satisfaction

Garnering the highest ratings in vendor satisfaction, product features, platform features, and workforce optimization (WFO), Five9 received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based Contact Center Infrastructure Product and Market Report. Five9 earned 33 perfect scores out of a possible 34, demonstrating high achievement based on satisfaction ratings from customers in various categories.

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DMG Consulting Rates Five9 Highest in Overall Vendor Satisfaction

Metrigy's MetriStar Award for Workforce Optimization Platforms

Out of 19 WFO providers evaluated as part of Metrigy's global 2021-22 Workforce Optimization and Engagement research study, Five9 was one of only three providers to earn the MetriStar Top Provider award.

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Metrigy's MetriStar Award for Workforce Optimization Platforms

Five9 Wins Best of Enterprise Connect Award for Best Application of AIFive9 Named a Certified Transparent Company by Transparency Global

Five9 was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact center and beyond. The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry. Judges vetted more than 30 entries with a focus on factors including technology advancement, innovation, and business impact.

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Five9 Wins Best of Enterprise Connect Award for Best Application of AIFive9 Named a Certified Transparent Company by Transparency Global

Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact

Brandon Hall Group operates the longest running awards program in Human Capital Management and identified Five9 Agent Assist as a top performer. The awards were judged by a panel of veteran, independent senior industry experts and Brandon Hall Group senior analysts and executives, who evaluated entries based upon unique differentiators, value proposition and measurable results.

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Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact

Glassdoor Best Places to Work 2022

Five9 has been awarded a Glassdoor Employees' Choice Award, recognizing the Best Places to Work in 2022. This award reflects Five9's high employee satisfaction regarding key aspects like culture, opportunities, values, and diversity.

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Glassdoor Best Places to Work 2022

2022 Golden Bridge Business and Innovation Award

The Globee Golden Bridge Awards program honors the world's best in organizational performance, based on an evaluation of characteristics like services, innovation, and customer satisfaction. Over 100 expert judges from across the world participated in the awards, recognizing Five9 for strong performance in Cloud Computing/SaaS Innovation.

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2022 Golden Bridge Business and Innovation Award

2022 Globee Disruptor Award

Five9 was recognized with a Gold Globee in the second annual Disruptor Awards, which highlight the success of technologies and solutions that supplement consumer experience. Disruptor companies like Five9 are selected for their ability to innovate the industry with unique solutions and modern tools that enhance the customer experience.

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2022 Globee Disruptor Award

2022 Globee Information Technology World Award for Hot Company of the Year

The Globee Information Technology World Awards® recognize IT and cyber security vendors that lead in innovation with their products, services, and solutions. Over 170 expert judges evaluated the award entries, and Five9 received a Silver Globee for Hot Company of the Year, based on the success of its AI solutions in customer engagement.

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2022 Globee Information Technology World Award for Hot Company of the Year

Best Workplaces in the Bay Area 2022

Great Place to Work and Fortune Magazine have recognized Five9 among the 2022 Best Workplaces in the Bay Area, ranking Five9 at 19th place on the annual list. Great Place to Work holds America's largest ongoing annual workforce study of over 1 million employee survey responses and data from companies representing more than 6.1 million U.S. employees. This award was based on the survey results which indicated 95% of employees said Five9 is a great place to work.

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Best Workplaces in the Bay Area 2022

2021 Best in Biz Award Enterprise Product of the Year

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The Five9 Intelligent Cloud Contact Center addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimization, and practical AI to reimagine their customer experiences.

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2021 Best in Biz Award Enterprise Product of the Year

2021 Best in Biz Award Executive of the Year, CEO Rowan Trollope

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Under Trollope's leadership, Five9 overcame challenges to gain recognition as both a preeminent cloud contact center and enterprise solution, achieving a series of record-breaking earnings reports.

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2021 Best in Biz Award Executive of the Year, CEO Rowan Trollope

2021 BIG Innovation Awards

2021 BIG Innovation Awards 2021 - Five9 Agent Assist and Inference Studio Platform Win 2021 Big Innovation Awards

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2021 BIG Innovation Awards

Top Executive for Cloud Computing in 2020 by Stratus Awards

2020 - Rowan Trollope Named Top Executive for Cloud Computing in 202 by Stratus Awards. 

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Top Executive for Cloud Computing in 2020 by Stratus Awards

Innovation Award for Intelligent Contact Center

Five9 Wins 2020 Aragon Research Innovation Award for Intelligent Contact Centers for the Third Year in a Row.

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Innovation Award for Intelligent Contact Center

Aragon Research Women in Technology Award for Legal

Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award for Legal

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Aragon Research Women in Technology Award for Legal

#1 in All—America Executive Team 2021 Midcap

Institutional Investor Ranks Five9 CEO, CFO and Investor Relations #1 in All-American Executive Team 2021 Midcap in 6 of the 8 Ranked Categories

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#1 in All—America Executive Team 2021 Midcap

2020 Customer Experience Innovation Award from CUSTOMER Magazine

Five9 Workflow Automation: 2020 Customer Experience Innovation Award from CUSTOMER Magazine

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2020 Customer Experience Innovation Award from CUSTOMER Magazine

Omdia Multichannel Cloud Contact Center Solution Decision Matrix

Five9 Ranked a Leader in the Omdia Multichannel Cloud Contact Center Solution Decision Matrix

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Omdia Multichannel Cloud Contact Center Solution Decision Matrix

Entrepreneur Of The Year® 2020 Northern California Award Finalist

EY Announces Rowan Trollope of Five9 as an Entrepreneur Of The Year 2020 Northern California Award Finalist

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Entrepreneur Of The Year® 2020 Northern California Award Finalist

2019 Bay Area CFO of the Year

Five9 CFO Barry Zwarenstein, Wins 2019 Bay Area CFO of the Year

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2019 Bay Area CFO of the Year

Innovation Award for Intelligent Contact Center

Five9 Wins 2018 Aragon Research Innovation Award for Intelligent Contact

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Innovation Award for Intelligent Contact Center

Best CX Solution

Five9 Brings Home “Best CX Solution” from UC Awards 18

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Best CX Solution

Hot Vendor for Digital Communications

Five9 Named Hot Vendor for Digital Communications by Aragon Research 

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Hot Vendor for Digital Communications

Stevie Award Winner

Five9 Recognized by the Stevie Awards as a Company of the Year

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Stevie Award Winner

Stevie Award Winner

Five9 Earns Stevie American Business Award for Enterprise-Grade Customer Service Technology

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Stevie Award Winner

Stevie Award Winner

Five9 Summer Release Wins Sales and Customer Service Award in the Contact Center Category

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Stevie Award Winner

Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California

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Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

TMC Labs Innovation Award

Five9 Summer Release Wins 2016 CUSTOMER Magazine TMC Labs Innovation Award

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TMC Labs Innovation Award

Customer Experience Innovation Award

Five9 Summer Release Receives 2016 Customer Experience Innovation Award

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Customer Experience Innovation Award

Most Innovative Product of the Year - Enterprise

Five9 honored with the Best in Biz Award for most innovative product of the year

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Most Innovative Product of the Year - Enterprise

Frost & Sullivan Best Practices Award

Recognized for improving customer experience in the global cloud contact center market

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Frost & Sullivan Best Practices Award

Company of the Year - Computer Software

Five9 Honored as Stevie Award Winner in 2016 International Business Awards

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Company of the Year - Computer Software

Best Product or Service of the Year

Five9 Honored as Stevie Award Winner in 2016 International Business Awards

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Best Product or Service of the Year

Software as a Service (SaaS) Award

Recognized for Positively Impacting the Customer Journey and Customer Experience

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Software as a Service (SaaS) Award

Frost & Sullivan Best Practices Award

Recognized for Expansion into the Latin America Market Delivering Cloud Contact Center Software

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Frost & Sullivan Best Practices Award

Stevie Award Winner

Five9 Honored as Stevie Award Winner in 2016 American Business Awards

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Stevie Award Winner

BIG Innovation Award

Five9 Receives 2016 BIG Innovation Award

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BIG Innovation Award

Cloud Computing Excellence Award

Five9 Freedom Release Wins 2015 Cloud Computing Excellence Award

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Cloud Computing Excellence Award

Stratus Award Finalist

Five9 Named 2015 Stratus Award Finalist for Software-as-a-Service

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Stratus Award Finalist

Customer Experience Innovation Award

Five9 Receives 2015 Customer Experience Innovation Award

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Customer Experience Innovation Award

TMC Labs Innovation Award

Five9 Freedom Release Wins 2015 CUSTOMER Magazine TMC Labs Innovation Award

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TMC Labs Innovation Award

Corporate Awards

Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

EY Announces Mike Burkland of Five9 Named Entrepreneur Of The Year 2017 Award Winner in Northern California

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Mike Burkland, President & CEO Wins EY Entrepreneur Of The Year

Deloitte's Technology Fast 500

Five9 Named One of the Fastest-Growing Technology Companies in North America on Deloitte's 2012 Technology Fast 500™

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Deloitte's Technology Fast 500

Inc. 500 America's Fastest-Growing Private Companies

Five9 Named to Inc. Magazine's List of America's Fastest Growing Private Companies (2013)


 

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Inc. 500 America's Fastest-Growing Private Companies