Webinar: How Booker Transformed Their Customer Experience with Oracle and Five9

Learn how Booker reduced call volume by 34%, boosted NPS, all growing the business by 20%.

 

Your customer experience is the determining factor in your company’s success. But what makes customer experience great? And how do you get from where you are now to where your customers want you to be?

Join Five9 customer Brian Raboin, Vice President of Customer Experience at Booker, and Darryl Addington, Director of Product Marketing at Five9, for a lively discussion about Booker’s customer experience transformation.

Discussion topics include:

  • How Booker’s customer journey mapping led to the realization that they needed a new CRM and contact center solution.
  • How they surveyed the available options and why they chose Five9.
  • The benefits and ROI Booker saw from deploying an Oracle and Five9 integrated solution.

Brian Raboin

Vice President of Customer Experience, Booker

Darryl Addington

Director of Product Marketing, Five9

Register

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