Hear first-hand from industry experts as they explain results from a recent study that outline the current customer service gaps in the financial service industry. You’ll also hear recommendations for how to make sure you meet and exceed your customers’ expectations. 

In this webinar you will learn:

• The most common financial customer frustrations and preferences
• Key tips on how to personalize and understand your customers’ needs
• How to empower your agents to deliver exceptional customer service

Presenters: