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Q&A Webinar with Sheila McGee-Smith

How to Re-Imagine Your Contact Center to Attract the Modern Global Consumer

 

Hear from renowned industry analyst Sheila McGee-Smith and Five9 CX marketing guru Darryl Addington as they discuss how to turn your tired, ‘90s, premises-based call center operation into a vibrant, digitally-transformed customer experience hub for your company..

 

Discussion topics include:

• What has kept companies from moving to the cloud in the past and what has changed
• What role the public cloud plays in meeting voice quality needs of today’s global enterprise
• Why tightly integrating your CRM and contact center solutions is key to next-gen CX success
• How a move to the cloud sets the stage for rapid, continuous customer care innovation