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Q&A Webinar with Sheila McGee-Smith

How to Re-Imagine Your Contact Center to Attract the Modern Global Consumer


Hear from renowned industry analyst Sheila McGee-Smith and Five9 CX marketing guru Darryl Addington as they discuss how to turn your tired, ‘90s, premises-based call center operation into a vibrant, digitally-transformed customer experience hub for your company..


Discussion topics include:

  • What has kept companies from moving to the cloud in the past and what has changed
  • What role the public cloud plays in meeting voice quality needs of today’s global enterprise
  • Why tightly integrating your CRM and contact center solutions is key to next-gen CX success
  • How a move to the cloud sets the stage for rapid, continuous customer care innovation

Sheila McGee-Smith

Principal Analyst of McGee-Smith Analytics

Darryl Addington

Director of Product Marketing, Five9

View the Webinar

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