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Q&A Webinar with Sheila McGee-Smith
How to Re-Imagine Your Contact Center to Attract the Modern Global Consumer
Hear from renowned industry analyst Sheila McGee-Smith and Five9 CX marketing guru Darryl Addington as they discuss how to turn your tired, ‘90s, premises-based call center operation into a vibrant, digitally-transformed customer experience hub for your company..
Discussion topics include:
- What has kept companies from moving to the cloud in the past and what has changed
- What role the public cloud plays in meeting voice quality needs of today’s global enterprise
- Why tightly integrating your CRM and contact center solutions is key to next-gen CX success
- How a move to the cloud sets the stage for rapid, continuous customer care innovation
Sheila McGee-Smith
Principal Analyst of McGee-Smith Analytics
Darryl Addington
Director of Product Marketing, Five9
