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Customer Spotlight Webinar:

How Teladoc Overhauled Their Omnichannel Contact Center in 45 Days

Learn How Teladoc Improved CSAT with Higher Call Volume and Reduced Staff


Teladoc, a 24 hour, 7-day a week operation that provides virtual medical services to its members, faced a challenge; Implement a new contact center solution with the busy season just around the corner.

Teledoc replaced it with Five9, resulting in a flawless implementation and impeccable performance. 


View this :30 webinar to learn more about:

  • How Teladoc and Five9 completed a 6-month implementation plan in just 45 days
  • How Teladoc increased member satisfaction  ratings of 97% 
  • Increased uptime of 99%, improved customer satisfaction ratings of 97%
  • Gained efficiencies 30% increase in call volume year-over-year with 20% less staff needed
  • Sustained service levels at 85-90%


You’ll hear directly from Gary Britton, VP of Operations at Teladoc, as he shares his contact center implementation story and how his contact center organization managed to increase member satisfaction ratings, gain efficiencies, and reduce staffing needs, all while delivering on SLAs. 

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