Webinar: 5 Steps to Getting Digital Transformation Right with Modern CX Demands
Your competition is improving their customer experience—are you?
Wednesday, January 31st
10:00 am PST
Digital transformation isn’t just a buzzword, it is the necessary rethinking of business to meet modern demands. Companies that digitally transform see the shifting landscape and leverage the latest and greatest technology to streamline and optimize employee behavior, processes, and habits.
Your competition is also digital, using technology to maintain lean operations that require minimal maintenance. They are meeting their customers on the digital playing field and finding new ways to sell, service, and market better.
Join well known industry analyst Zeus Kerravala, Principal Analyst at Zeus Kerravala Research, and Darryl Addington, Director of Product Marketing at Five9, for an important discussion about digital transformation and its impact on the most critical aspect of your business: the customer experience.
Join this webinar to learn about:
- Why many enterprises are struggling to take the next step in their evolution.
- The requirements for a successful transformation.
- How to drive partnerships that will set the stage for a successful transformation.
- The contact center’s central role in the customer experience and the steps that can be taken to achieve brand differentiation.