Thursday, April 26th
11:00 am PT
Five9 surveyed thousands of consumers and business decision makers for its inaugural Customer Service Index to better understand today's digital consumer, uncovering expectations and behaviors as it relates to customer service. Some of the findings were expected, while others were surprising.
In this webinar, contact center industry analyst Blair Pleasant of COMMfusion, and Niki Hall, VP of Corporate Marketing at Five9, will discuss the key findings from this research, highlighting what was most insightful and unexpected for both of them.
Blair and Niki will discuss why businesses need to adopt strategies to meet these increasing customer expectations to improve customer relationships and remain not only competitive, but also relevant to today's consumer.
Key topics will include:
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Gain access to all contact center resources, such as demos, white papers, data sheets, and more.
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