On-Demand Webinar: 3 Customer Service Myths Debunked

90% of consumers say that great customer service is a leading motivator to do business with a company.

In terms of customer service, what was acceptable 10 years ago, 5 years ago, or even two years ago is not adequate today. Digital transformation has changed the way consumers engage with businesses, and today’s consumers demand a consistent experience, regardless of location or device.

How can you understand what consumers are looking for in today’s world? Five9 partnered with Zogby Analytics to conduct an online survey to fully understand how customer service plays into consumer behavior and purchasing decisions. To our surprise, the survey results have uncovered data that debunks some of the biggest customer service myths out there.

Join Blair Pleasant, contact center industry analyst, and Five9 for a deep dive into the survey results and how you can use this data to improve customer service throughout your contact center.

Key topics include:

  • What channels consumers are most likely to use when seeking help
  • What factors consumers are considering when evaluating their experience
  • The key factors that consumers are most influenced by when deciding to do business with a company
  • What your business can do to create positive experiences for your customers

A customer first culture starts with you. Register now!

Blair Pleasant

President & Principal Analyst, COMMfusion

Michael Rose

Director, Corporate Communications, Five9


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