In terms of customer service, what was acceptable 10 years ago, 5 years ago, or even two years ago is not adequate today. Digital transformation has changed the way consumers engage with businesses, and today’s consumers demand a consistent experience, regardless of location or device.
How can you understand what consumers are looking for in today’s world? Five9 partnered with Zogby Analytics to conduct an online survey to fully understand how customer service plays into consumer behavior and purchasing decisions. To our surprise, the survey results have uncovered data that debunks some of the biggest customer service myths out there.
Join Blair Pleasant, contact center industry analyst, and Five9 for a deep dive into the survey results and how you can use this data to improve customer service throughout your contact center.
Key topics include:
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