Webinar: How to Pair Your Contact Center and UC Solutions (And 3 Big Reasons Why You Should)

Pairing Contact Center and Unified Communications increases agent productivity and efficiency.

The Association of Mature American Citizens (AMAC) focuses squarely on protecting the interests of America’s seniors. It is important that members of the organization can get access to information quickly and easily. AMAC struggled with a standard VoIP PBX system that had poor uptime and limited features and functionality for their contact center, resulting in members waiting on hold for too long or not getting through at all. This prompted AMAC to make the switch to a blended Five9-TetraVX solution. Since deploying the new solution in 2017, AMAC has:

  • Increased agent productivity and efficiency
  • Decreased issue resolution time
  • Better utilized its marketing capital and resources

Join Five9, TetraVX, and AMAC on September 13th to learn more about how AMAC achieved these results and the benefits of pairing Contact Center and Unified Communication solutions.

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