3 Customer Service Metrics Your Contact Center Needs to Transform Your Customer Experience

More now than ever, contact centers are using performance and KPI results to motivate agents and deliver superior customer experiences (CX). Key examples include real-time analytics of customer interactions, improved customer data analytics, and agent performance analysis tools.

Contact centers that leverage these statistics can gain the competitive advantage when agents better understand how their activities impact the overall success of their teams and company.

On October 24th at 10:00 AM PT, join No Jitter, Five9, and Nemertes Research to learn how next-generation analytics are tied to improving customer satisfaction and success, as well as reducing agent turnover.

This webinar will cover:

• • The capabilities to enable contact center agent engagement

  • How to deploy these capabilities to improve the customer and agent experience

  • The success metrics for improved analytics