President & Principal Analyst of COMMfusion LLC
Senior Director, Brand & Corporate Communications of Five9
The unforeseen events of the global pandemic will have long-lasting effects on customer service. It has forced consumers to behave in new ways and now is the opportunity for your enterprise to position itself at the forefront of these new behaviors.
As a result, Five9 has partnered with recognized polling firm, Zogby Analytics, to discover how thousands of consumers currently rate their customer experiences in a pandemic world.
Join Contact Center Analyst, Blair Pleasant and Michael Rose, podcast host of That’s Genius!, as they review a special edition of the 4th annual Customer Service Index (CSI) and reveal key insights that your enterprise can use to stay ahead of new consumer preferences in a post-COVID-19 world.
In this live webinar, Blair and Michael will discuss:
- Insights into how COVID-19 has changed consumer behavior
- Whether CX has improved in a digital-first, pandemic world
- Ways to stay ahead of new expectations beyond 2020