CTO and Head of AI, Five9
In an era where customer expectations are evolving rapidly, contact centers are increasingly turning to Artificial Intelligence (AI) to enhance their operations and improve customer experiences. This webinar aims to demystify the world of AI in the contact center, shedding light on its applications, benefits, and potential pitfalls.
We will explore the reasons behind concerns about AI and delve into the nuances that may make some people apprehensive and understand why these fears might be justified or misplaced.
This session is designed for everyone, regardless of prior familiarity with AI technologies or software engineering. Join us to demystify the future of AI, dispel myths, and gain valuable insights into the potential impact on our lives.