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Five9 AI Day

New AI innovation that's less hype, more action.

Wednesday, August 14

11:00 AM - 1:00 PM PST

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Max Ball

Max Ball

Principal Analyst, Forrester
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Maribel Lopez

Maribel Lopez

Founder & Principal Analyst, Lopez Research
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Jonathan Rosenberg

Jonathan Rosenberg

CTO and Head of AI, Five9
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Callan Schebella

Callan Schebella

Head of Product, Five9
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Steve Blood

Steve Blood

VP of Market Intelligence and Evangelism, Five9
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Niki Hall

Niki Hall

CMO, Five9

Generative AI is pushing the boundaries of what leading contact centers can do—propelling the customer experience into a new era. With the great change comes the greatest opportunity. However, true transformation is hard. Delivering on the promise of AI requires more than just automation.  

Join us on Five9 AI Day, where we'll dive deep into our latest AI trends and Five9 AI Innovations. Whether you're exploring AI for the first time or seeking to amplify its impact on your customer service, the agenda is full of insightful keynotes, expert panels, and live demos that will reshape your CX strategy.

Session 1: Five9 AI Day Keynote (20 minutes) 
Join us as we introduce our AI product portfolio, designed to meet the needs of the GenAI era. We will outline our core AI strategy principles, with an emphasis on responsible AI and innovation and practical outcomes. Discover the latest AI trends, strategic insights, and real-world examples of how to blend the precision and efficiency of AI with a human touch.

Session 2: Expert Panel: Guiding AI Success:  A Strategic Process for a Winning Implementation (40 minutes)
In our session, we unveil our four-step methodology with our industry-leading orchestrated solution that allows discovering data, analyzing operational gaps, tailoring models and outcomes with contextual data and knowledge, and engaging with customers more personally.  

Session 3: Customer Panel: A CX Leaders' Guide to Tailoring AI for Your Industry (30 minutes) 
Learn from leaders across Financial Services, Healthcare, and Retail that are already innovating and delivering personalized customer experiences with AI. Gain valuable perspectives on how they're tailoring their models to meet industry-specific needs and drive meaningful improvements in their customer service.

Session 4: Moving AI Innovation from Whiteboards to Reality (30 minutes) 
Join our last session to see a demo of our latest and greatest product capabilities. We showcase a comprehensive set of orchestrated solutions that create robust AI-powered CX journeys aligned with their business objectives. 

Register Now!
Wednesday, August 14 - 11:00 AM PST