Niki Hall
Chief Marketing Officer, Five9
Blair Pleasant
Principal Analyst and Founder, COMMfusion
Michael Rose
Special Guest and Webinar Host
In today’s economy, customer experience is the battlefield—and most businesses are flying blind.
Join us on July 10 at 1 pm PT / 3 pm ET for a bold conversation about the surprising gaps between what business leaders think customers want and what they actually value. Based on insights from the Five9 2025 Business Leaders CX Report, we’ll unpack how AI, digital channels, and agent roles are evolving faster than leadership perceptions—and what that means for the future of your contact center.
Because The New CX demands more. More intelligence. More connection. More confidence in every interaction. This session will help you harness the power of more to close the gaps, reimagine what’s possible, and lead with clarity in a changing CX landscape.
You'll walk away with:
- New data on the disconnects threatening customer loyalty, and how to close them
- A look at how 55% of business leaders say agents now handle more emotional, complex issues—and how AI-forward organizations are using AI to assist them in real time
- Insights into how AI adoption is reshaping CX: with 84% of leaders reporting surging interaction volumes and 40% of those now happening on digital channels
If you're ready to move from reactive service to proactive, AI-driven engagement—and finally align customer expectations with operational reality—this webinar is for you.
Because loyalty isn’t given. It’s earned. And it starts now.
