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April 2, 2024 @ 8:00 am PT

What’s new in Five9 Agent Assist: Easily Unlock Agent Productivity with GenAI

Generative AI technologies offer immense opportunities to transform the contact center landscape. At Five9, we are at the forefront of leveraging this powerful AI technology to enhance our Agent Assist product. Join this webinar, where we showcase new Agent Assist features powered by Azure OpenAI.

Discover how, with Agent Assist, contact centers can generate comprehensive call summaries and surface guidance and tasks within seconds - without any AI training, tuning, or maintenance. We'll cover how Agent Assist reduces your contact center costs by improving average handle time, agent efficiency, and customer satisfaction while decreasing manual after-call work with the following features:

  • AI Checklist for increasing compliance, script adherence, quality scores, and upsell rates
  • Real-time transcription and AI Summaries to free up agents from notetaking
  • Real-time Coaching Cards to provide guidance and automatic reminders at every step

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