With Five9 Genius, you can turn your organization’s agents into geniuses, delivering extraordinary experiences for your customers.
- A single, intuitive desktop deeply integrated into your CRM and other systems delivers the intelligence your agents need when they need it.
- Intelligent routing ensures your callers are matched with the best available agent to address their specific business needs.
- Intuitive reporting, analytics and administration give you the power to keep up with changing business requirements and drive inefficiency out of your business
The intelligent cloud contact center is built on a highly reliable, secure and scalable cloud platform. That makes it easy for you to rapidly trial and deploy new services, while future proofing your business by supporting AI and other emerging technologies. And because your contact center is in the cloud, you will always have access to the latest capabilities through no-touch, non-disruptive real time upgrades.
With the Five9 Genius™ Intelligent Cloud Contact Center, your agents become geniuses in the eyes of your customer - giving them extraordinary experiences they will love.