Five9 Genius™ 
The Intelligent
Cloud Contact Center

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With Five9 Genius, you can turn your organization’s agents into geniuses, delivering extraordinary experiences for your customers.

  • A single, intuitive desktop deeply integrated into your CRM and other systems delivers the intelligence your agents need when they need it.
  • Intelligent routing ensures your callers are matched with the best available agent to address their specific business needs.
  • Intuitive reporting, analytics and administration give you the power to keep up with changing business requirements and drive inefficiency out of your business

The intelligent cloud contact center is built on a highly reliable, secure and scalable cloud platform. That makes it easy for you to rapidly trial and deploy new services, while future proofing your business by supporting AI and other emerging technologies. And because your contact center is in the cloud, you will always have access to the latest capabilities through no-touch, non-disruptive real time upgrades.

With the Five9 Genius™ Intelligent Cloud Contact Center, your agents become geniuses in the eyes of your customer - giving them extraordinary experiences they will love.

Adaptable Contact Center to Meet Your Specific Needs

Configurable for quick deployment times and customizable for specific business requirements, the Five9 Genius Intelligent Cloud Contact Center is adaptable to your specific needs.

Highly Reliable & Secure Cloud Contact Center

The Five9 cloud is a highly reliable, scalable, secure global service that allows you to comply with local laws and regulations and run your contact center with confidence. Visit our trust site for more information.

Empowers Your Agents to Deliver a Superior Customer Experience

Your agents are at the heart of your customer’s experience. We provide intuitive tools and motivational capabilities like gamification to keep agents engaged and focused on your customers and the business.

Customer First Approach to Ensure Your Success

We help you use the capabilities of Five9 to transform customer experiences into customer loyalty. Our Technical Account Managers make sure you always have the help you need as the market and your business evolve.

Five9 Genius AI-Driven Workflow

Video: AI-Driven Workflow for the Digital Enterprise

Watch how a powerful single workflow engine leverages multiple data sources and drives intelligent omnichannel routing of customer interactions. Regardless of the channel, Five9 Genius can provide agent guidance on customer journey and next steps for an amazing and personalized customer experience.

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Call 1-800-553-8159 for More Information