Five9 Mobile Care: Deliver real-time service options to mobile customers

Your Customers Are Mobile. How about Your Customer Service? Mobile devices have transformed the way we communicate with each other, do our work, and conduct business. It’s the first thing we check when we wake up and often last thing we use before going to sleep. Smartphones have become such an imperative tool of everyday life, that they are often cited as the single thing people cannot function without. So it makes sense that the mobile phone is often the first thing many of your customers reach for when they want to interact with your company. It also makes sense that your customers expect service options that are designed for their mobile devices.

Five9 Mobile Care includes:

  • Visual self-service prompts
  • Access to live service via phone, email, or chat
  • Estimated wait time and callback options
  • Unified Five9 administrative environment
  • Visual customer surveys with standard forms
  • Standard reports to manage and improve performance