Solution Brief - Multichannel Applications Powered by Five9 Connect
Your Customers Are More Connected
Your customers are now more connected
In a recent survey commissioned by Five9® and conducted by the International Customer Management Institute (ICMI), 86% of customers reported that they would be more satisfied if they were provided service through their preferred channel. More importantly, 47% of respondents said they’d move to a competitor who offered their preferred channel.
Meanwhile, most companies are struggling with how to use their contact centers to care for all of those customers, using all of those devices. Most businesses worry about having their agents drown in a sea of social posts and email inquiries, unable to act quickly on what’s truly actionable. They worry about how to filter, sort,