Englishtown Success Story
Englishtown’s Mexico contact center had grown staff at
Founded in 1996, Englishtown is the world’s leading online English language school with 20 million students in 80 different countries. Featuring no books, homework, or class schedules, students learn at their own pace through 24/7 access to online courses and live private lessons.
Englishtown has offices in 50 countries, including the US, Mexico, Brazil, Europe, China, Japan, and South Korea. Englishtown is part of EF Education First (EF), the world’s largest private education organization. Englishtown Mexico operates a 300+ seat call center in Monterrey, Mexico, where it runs outbound sales, customer care, and collection campaigns, and handles 500,000 calls per month. The contact center manages contacts in Mexico and all of Latin America except Brazil. Approximately 80 percent of its operations are outbound calls.