Innovative Vision Success Story

Innovative Vision—one of Canada’s biggest business success stories—struggled with a premise-based phone system that became increasingly expensive and out-of-date. Five9 stepped in with an easy-to-use, cloud contact center platform that gave the marketing firm optimized integrations, better intelligence, and a bright future. 

Company Background

Based in Toronto, Canada, Innovative Vision is a marketing communications firm that facilitates customer interactions—voice, email, chat, social media, text, even face-to-face. The company operates a large contact center in Toronto and two overseas contact centers in India and Jamaica. Its clients are national and global brands including Fortune 1000 firms. Customers include Kobo, a provider of tablet-based e-reader devices, Ontario’s largest pizza delivery chain Pizza Pizza, and The Globe and Mail, Canada’s largest national newspaper.

Innovative Vision’s contact centers are open 24/7/365 and perform both inbound and outbound calls. Founded in 2002 with just five employees, the company now has 425 agents and delivers services in English, Spanish, German, French, Italian, Hindi, and several other languages. For the past six years, Innovative Vision has been ranked by PROFIT magazine as one of Canada’s fastest-growing companies.