Providing Better Customer Experiences for Outsourced Call Center Clients

OnBrand24

Handling 20,000 calls daily, OnBrand24 is a leading U.S. provider of contact center outsourcing services. The company operates a 24/7 contact center with over 100+ clients. Over 400 representatives handle calls for their customer base.

Read the case study to learn how OnBrand24: 

  • Quickly implemented Five9 in days
  • Improved agent efficiency with CRM integration
  • Provided a competitive advantage to clients
  • Enhanced call recording and reporting capabilities
  • Had the flexibility to add seats quickly 

Download the Providing Better Customer Experiences for Outsourced Call Center Clients Case Study