Providing Better Customer Experiences for Outsourced Call Center Clients
Handling 20,000 calls daily, OnBrand24 is a leading U.S. provider of contact center outsourcing services. The company operates a 24/7 contact center with over 100+ clients. Over 400 representatives handle calls for their customer base.
Read the case study to learn how OnBrand24:
- Quickly implemented Five9 in days
- Improved agent efficiency with CRM integration
- Provided a competitive advantage to clients
- Enhanced call recording and reporting capabilities
- Had the flexibility to add seats quickly