Call center outsourcer OnBrand24 switched to Five9 from a premise-based solution and experienced a 30% drop in call abandonments as well as 35% business growth in the first year, versus 10-15% growth before Five9.
Founded in 1981, OnBrand24 is a leading US provider of call center outsourcing services. The company operates a 24/7 call center for more than 100 clients in a variety of industries, such as ecommerce, retail, technology, healthcare, insurance, and manufacturing. Inbound services include order processing and customer service, consumer affairs, continuity/club support, product recalls/breach support, healthcare support, and Tier 1 help desk support. Outbound services include B2B lead generation, telemarketing/telesales, appointment setting, market research, win-back campaigns, data cleansing, and trade show promotions.
More than 200 representatives provide service in OnBrand24’s Beverly, Massachusetts call center, located 30 minutes north of Boston. A second call center, located in Savannah, GA, will be operational mid-summer 2013.