USCB America Success Story

When account receivables leader, USCB America, looked for a new contact center solution, they wanted to insure efficiency and effectiveness in a proven setting. They found what they were looking for with Five9.

Founded in 1915, USCB America, formerly known as United States Credit Bureau, has a long-standing commitment to excellence. Their motto speaks volumes about their mission: “Transform your receivables into positive cash flow.”

Recognized as one of California’s most progressive and successful receivable management companies, USCB selected three vendors and challenged each to implement a trial in their contact centers. They required a highly flexible and reliable solution for inbound and outbound campaigns, as well as voice self-service. Five9 passed the test with this full-service specialist in assisting large healthcare organizations with every aspect of the revenue cycle.

USCB provides support for all stages of patient financial services. Typical services include insurance and workers’ compensation billing and follow-up, managed care invoicing, and self-pay accounts receivable management. Through a state-of-the-art, fully staffed customer service center, USCB becomes an extended business office for their clients. The Five9 Virtual Contact Center enables USCB to blend operations seamlessly with its clients and accelerate revenue results.